Manager of Residential Operations

Manager Of Residential Operations

The Manager Of Residential Operations represents the Vice President Of Operations Residential and Director Of Residential Services with on-site operational leadership on a 24-hour basis (including weekends and holidays). They will have the authority to act on behalf of the Vice President Of Operations / Director Of Residential Services by acting independently to provide crisis management, make timely decisions that directly impact patient care, ensure timely and effective communication and collaboration among residential program. As well as providing operational oversight throughout the residential division. They may act as the administrative liaison to patients, families, employees and external customers.

Job Duties & Responsibilities :

Demonstrate judgment and self-sufficiency in effective problem solving while serving as the Manager Of Residential Operations and operational resource for the residential division.

• Intervene in situations involving patients, visitors, hospital staff and other external customers.
• Oversee patient care flow while redirecting and allocating resources.
• Determine necessary space, equipment, supplies and support systems to ensure effective functioning of residential programs.
• Work with social services designs to investigate patient / visitor concerns and implement appropriate courses of action.
• Work with Human Resources to take corrective action in situations requiring immediate intervention, including interpretation and administration of hospital policy and procedures.
• Facilitate interdepartmental communication, negotiation and decision-making.
• Obtain adequate facts and evaluate data to identify and intervene in actual and / or potential safety and risk management issues.
• Communicate pertinent information (verbal and / or electronic) in a timely manner to hospital administration and program leadership.
• Document pertinent information, actions and decisions and communicate to appropriate leadership.
• Communicate issues identified by front line staff to appropriate administrative team related to new administrative or program initiatives.
• Round residential programs and work with program managers regarding staffing, program developmental and acuity issues.
• Collaborate with program managers to ensure appropriate transfers to Inpatient, Rogers Partial Hospitalization Program or Intensive Outpatient Program (PHP / IOP).
• Attend at least one staffing per week in Residential programs to ensure documentation is completed and program schedule is being followed. Work with team to assess treatment recommendations.
• Work with Vice President of Operations Residential and program managers to increase capacity utilization and improve communication.
• Develops an understanding of regulations regarding Department of Children and Families (DCF) 52 and Department of Human Services (DHS) 83 programs.
• Collaborate with Director of Residential Services for compliance and policy interpretation.

Promote department and organizational goals as well as the mission of the hospital.

Demonstrate understanding of Joint Commission and other regulatory agency compliance regulations.

Participate in hospital committees, performance improvement team meetings, and team projects, as directed.

Participate in the performance improvement program.

Conduct self in a professional manner.

Additional Job Description :

Education / Training Requirements :

With a career at Rogers, you can look forward to a Total Rewards package of benefits, including :