Customer Service Specialist

Job Description

Job Description

Are you a friendly, persuasive person?

Do you love to move fast and juggle several projects?

Do you enjoy ensuring that every client has a completely positive experience?

If the answer is yes, come JOIN KENDALL BANK : For more than 120 years, Kendall Bank has been dedicated to helping individuals, families, and businesses achieve their financial goals. Today, we remain committed to providing every customer with an exceptional all-inclusive banking experience that combines big-bank expertise and technology with the trusted personal relationship only a local bank can provide.

NOW HIRING A Customer Service SPECIALIST :

The Customer Service Specialist is the primary bank / brand ambassador who is often the first contact in the bank or over the phone. Performs retail branch duties - process transactions efficiently, professionally, and accurately; identifies customer needs; promotes bank products and services; maintain and accurately balances teller cash drawer or recycler; open and close all depository accounts; assist with night depository, vault, and ATM duties. Adhere to all bank established policies, procedures, and overall banking / compliance regulations. Demonstrate a positive working environment with a can-do and collaborative focus which fosters our Mission, Vision and growth plans.

WHY JOIN OUR TEAM?

Competitive compensation; Full-time position; Health, Dental, and Vision plans; 401k'; Paid Vacations and Holidays; Advancement Opportunities

What will I do?

Answer main bank number or greet clients, prospects or vendors in person. Refer to other bank personnel as needed to provide extraordinary service. Troubleshoot online and mobile banking issues. Service client accounts and requests accurately in accordance with bank policy and procedure. Proficiently performs basic transactions and tasks including but not limited to :

• Accept and process deposits, withdrawals, transfers, check cashing, loan payments and advances.
• Ensure proper Customer Identification (CIP) and Bank Secrecy (BSA) procedures are followed.
• Maintain proper cash levels and keep cash secure at all times.
• Accurately balance drawer, vault and ATM. Report variations in accordance with bank policy.
• Process daily teller capture, verifying accuracy of scanned documents including endorsements.
• Collects information for outgoing wire transfers up to specified limit.
• Handle coin which requires bending and lifting.
• Assist with safe deposit entries.
• Open and close all depository accounts including personal and business accounts.
• Perform maintenance on accounts to include password resets and debit card limits among others.
• Completes required reports timely and accurately.
• Obtain appropriate documentation and follow-up with clients after account opening; keep client officer apprised of any issues.
• Maintain up-to-date knowledge and understanding of all banking products, processes, and relevant legal, regulatory and technology requirements.

Position requirements :

Demonstrated success as a teller in a commercial bank strongly preferred. Previous cash handling required. Proven organizational skills and demonstrated success in a multi-task environment. High School diploma or equivalent.

Sound like the right place for you? Apply now to join our growing team!