Dispute Specialist

A company is looking for a Dispute Specialist - BankCard.

Key Responsibilities

Perform dispute-related functions for various card types, including retrieving documentation and closing / reissuing accounts

Review and confirm the validity of customer documents and manage high dollar dispute cases

Communicate dispute details with cardholders, merchants, and other relevant parties while managing incoming calls related to cases

Required Qualifications

Associate's degree in Business Administration or related field, or equivalent experience

2+ years of related customer service experience

1+ year of banking and / or bankcard experience preferred

Intermediate knowledge of the banking industry and basic understanding of relevant regulations

Proficient in Microsoft Outlook, Word, and Excel