Support Technician (AV exp REQUIRED, ONSITE - Muskegon CC, MI) (Muskegon)

About Ellucian :

Ellucian is a global market leader in education technology. We power innovation for higher education, partnering with more than 2,800 customers across 50 countries and serving over 20 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, from student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners, and user community of more than 45,000 provide best practices leading to greater institutional success and achieving better student outcomes.

Values Rooted in Purpose

We embrace the power to lead , the courage to innovate , and the determination to grow . At our core, we believe in humanizing our approach, recognizing that our people are our greatest strength. With a shared vision of transformation , we endeavor to shape a brighter future for higher education.

About the Opportunity :

As a Support Technician , you will play a key role in supporting the institutions technology needs. You will provide front-line technical assistance, troubleshoot complex issues, and implement solutions on-site. In this role, youll also support classroom, AV and lab technology, assist with large-scale deployments, and provide consultative support and training to end users. You may guide or supervise student workers and will help ensure a high level of customer service across the campus community.

Where You Will Make an Impact

• Use strong communication and interpersonal skills to create a positive user experience, ensuring faculty, staff, and students feel supported and confident in using their technology effectively.
• Diagnose, troubleshoot, and resolve complex technical issues on campus.
• Apply strong problem-solving skills to identify root causes and deliver effective solutions.
• Provide audiovisual (AV) support and troubleshooting for classrooms, meetings, and campus events, including projectors, microphones, displays, video conferencing tools, and other instructional technologies.
• Install, configure, and repair computer hardware, software, and peripherals.
• Support classroom and lab technology across campus.
• Assist with major technology rollouts, including computer and laptop deployments.
• Test and evaluate new hardware and software for compatibility, efficiency, and reliability.
• Respond to client inquiries and escalated issues in a timely and professional manner.
• Provide consultative support and training to faculty, staff, and students.
• Maintain detailed documentation of processes, procedures, and improvements.
• Deliver outstanding customer service aligned with Ellucians service standards.
• Communicate status updates and completion details on assigned cases and projects.

What You Will Bring

What makes #Ellucianlife :

Headspace Care (mental health)

Education Assistance Program

#LI-DF1

#LI-Onsite