Technical Support Specialist

Overview

Executive Director, Enterprise Talent Services at Motion Recruitment is actively looking for a Technical Support Specialist to join their team in Roswell, GA. This onsite role requires local candidates.

This is an 8 month initial contract with potential for long-term extension or conversion based on performance.

In this role, you will provide on-site end-user computing support in a school environment including investigating, troubleshooting, and resolving hardware, software, network, and instructional technology incidents. This will primarily entail providing Tier II level support.

Responsibilities

• Provide assistance to schools in troubleshooting IT technology in several learning locations, media centers, admin facilities, and support offices
• Manage service requests through the ticketing system, meeting Service Level Agreements (SLAs) including response time and resolution time
• Set up new devices, workstations, print stations, and assignments to default printers
• Communicate bi-directionally regarding status of IT incidents and planned IT initiatives (such as online testing) to the service desk, technical support coordinators and schools through the incident tracking software
• Assist with general maintenance to keep network running smothly and with on-site network-related repair requests with service desk personnel
• Maintain data catalogue of inventory and performs record keeping functions of hardware locations, assignments, quantities, types and required repairs-including start-up and end-of-year processes

Required Skills & Experience

Additional Details

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