Operations Advisor
VirtualVocationsLincoln, Nebraska, United Statesjob_description.job_card.1_day_ago
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A company is looking for an MX Operations Advisor I.
Key Responsibilities
Provide real-time support as the primary contact for frontline questions and escalations
Monitor and maintain adherence to workflows, standard operating procedures, and SLAs
Analyze performance data to identify trends and support operational decision-making
Required Qualifications
Minimum of 1 year of experience in customer experience, operations, or support in a fast-paced environment
Experience collaborating with cross-functional teams preferred
Ability to interpret performance data and apply insights to decision-making
Comfortable navigating digital tools and systems (e.g., Slack, Google Workspace)
Fluency in English required; bilingual proficiency in Spanish preferred
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Operation • Lincoln, Nebraska, United States
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