The Community Manager is a full-time position located at the Center for Entrepreneurship (CFE) on South Piedmont’s Old Charlotte Highway Campus in Monroe, NC. The CFE is a vibrant, inclusive coworking space that fosters innovation and entrepreneurship in Union and surrounding counties. Under the supervision of the Director of Small Business and Entrepreneurship, the Community Manager is responsible for growing community, creating a great experience for CFE members, and ensuring the smooth operation of the coworking space. Apply directly through the college website at https : / / jobs.spcc.edu / postings / 3484
Community Management
- Create a friendly environment to facilitate high member satisfaction
- Execute initiatives to create connections between members, including targeted member introductions, networking events, and communications within the space and through digital channels
- Gather information about the business and personal objectives of tenant organizations and their members
- Resolve issues between members quickly and in a manner that diffuses tension
- Communicate the Center for Entrepreneurship’s membership plans and guidelines
- Onboard new members and manage member moves out of the space
- Provide thorough orientation for each new member
- Ensure new members understand culture dynamics, house rules, and mission
- Utilize coworking software to manage space, meeting room bookings, digital communications, and membership status
- Manage member records and timely billing and payments
Events Planning and Execution
Build a quarterly calendar of programs and events that engage all stakeholdersCoordinate educational and appreciation events for current membersSupport planning and execution of large annual events with leadershipPlan and execute events within established budget guidelinesOversee event execution from setup to cleanup, including check-in and cateringTrack attendance to build the sales pipelineSales and Marketing
Collaborate with the Director to set and meet sales and occupancy targetsRespond promptly to inquiries and follow up regularlyActively seek new members, meeting room users, and event attendeesConduct tours for prospective membersContribute content, graphics, and ideas for newsletters, social media, and other channelsEngage with the local community by attending relevant eventsIdentify outside organizers and encourage them to use meeting spacesFacilitate creation of new member accounts and manage billingRecommend new features, perks, or amenities to leadership to entice membersFacilities and Space Management
Ensure amenities are available when members and guests arriveSet up, break down, and reset meeting rooms according to client specificationsProvide beverage service for meeting room bookingsMaintain availability of key facilities assets (Wi‑Fi, kitchen, printers / copiers)Keep members informed of facilities issuesSubmit maintenance tickets for repairs to facilities and equipmentEnsure the space is clean and well-keptRequired Qualifications
Bachelor’s degree or equivalent experience2–4 years of increasing responsibility in hospitality, sales, or customer serviceExcellent written and verbal communication in a professional settingStrong technical proficiency to operate and troubleshoot coworking hardware and softwareHigh ethics, empathy, and reliabilityActive listening with strong follow-through and responsivenessAbility to think on feet under pressure and self-motivate during downtimeDemonstrated project management skillsPassion for supporting entrepreneurs and advancing economic developmentFlexible availability, including occasional evenings or weekend eventsPreferred Qualifications
Basic graphic design skillsExperience in a startup environmentAbility to speak an additional languageSouth Piedmont Community College provides equal employment opportunities to all applicants and employees based on job-related criteria without regard to race, color, national origin, religion, gender, age, disability, genetic information, or any other legally protected classification. If you require accommodation due to a disability to complete the application process, please contact the Human Resources Office.
Posting Number JP00735FY17-18
Full-Time $51,552 - $57,752 Annually
Apply directly through the college website at https : / / jobs.spcc.edu / postings / 3484
Supplemental Questions
Required fields are indicated with an asterisk (
).Is there any reason known to you why you might be unable to perform consistently and promptly any of the job duties? If Yes, please explain.(Open Ended Question)Have you ever been discharged or asked to resign from a position? Yes / No. If Yes, please explain.(Open Ended Question)Have you ever been convicted of a crime that requires you to register as a sex offender?YesNoDo you have a Bachelor’s degree or equivalent years of relevant job experience?Bachelores degree or higherEquivalent years of relevant job experienceNeitherDo you have at least 2–4 years’ experience with increasing responsibility in hospitality, sales or customer service?YesNoDocuments Needed to Apply
ResumeSeniority level
Entry levelEmployment type
Full-timeJob function
Marketing and SalesIndustries
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