Enterprise Customer Support RepresentativeVirtualVocations • Norwalk, California, United States
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Enterprise Customer Support Representative
VirtualVocations • Norwalk, California, United States
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A company is looking for an Enterprise Customer Support Specialist.
Key Responsibilities
Serve as the primary point of contact for enterprise customers' technical inquiries, providing timely and accurate support
Collaborate with cross-functional teams to ensure smooth onboarding and address escalated issues
Contribute to the knowledge base and communicate product updates and best practices to customers
Required Qualifications
3-5 years' experience in Enterprise or B2B SaaS Customer Support or similar customer-facing role
Proficiency with CRM and help desk systems (e.g., Front, Freshdesk, Zendesk)
Analytical mindset with the ability to replicate, diagnose, and document technical issues
A proactive, problem-solving attitude and calm demeanor under pressure
Familiarity with academic publishing or research technology is a plus
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Customer Support Representative • Norwalk, California, United States
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