Desktop Support Engineer (Miami)

You're looking for a change, and so are we. At Venable, we know that every new hire brings valuable experience, new perspectives, and a chance to raise the bar on our approach to how we work. That's why we're looking for a Desktop Support Engineer to support our Miami, Tampa and Fort Lauderdale offices, delivering IT support to the business focusing on computer hardware, printers, peripherals, telephone devices, network connectivity and software applications onsite and remotely.

The ideal candidate will be responsible for...

• Serving as the primary contact for IT support issues across the Florida offices, ensuring timely resolution of service requests and incidents
• Supporting end users with hardware, software, telephony, and connectivity issues both onsite and remotely
• Acting as the main point of contact for audiovisual (AV) support in coordination with the AV Manager
• Provisioning and configuring new hire equipment and performing quality checks prior to delivery
• Supporting office moves, reconfigurations, and equipment redeployment
• Assisting with employee onboarding and offboarding processes, including equipment setup and recovery
• Configuring phones, voicemail, and telephony systems; supporting video conferencing setups across various environments
• Providing support for home office setups, personal devices, and firm-issued mobile and computing devices
• Troubleshooting and supporting printing systems, including network printers and MFPs
• Contributing to and maintaining IT documentation, knowledge base articles, and standard operating procedures
• Mentoring and coaching junior engineers and new team members on technical processes
• Supporting IT asset management : updating inventory, monitoring asset levels, and managing equipment lifecycle and e-cycling processes
• Providing assistance with security cameras, receptionist consoles, and guest Wi-Fi setup
• Ensuring best practices are followed around security and firm-approved configurations

The successful candidate will demonstrate...

Committing your time and talent is no small matter-at Venable, we know that superior client service begins with an investment in our people. Our competitive compensation, robust benefits, and programs that support our employees' well-being, families, and futures reflect our dedication to prioritizing the whole person, not just the professional.

Venable's benefits package includes medical, dental, vision, disability, life insurance, flexible spending and healthcare savings accounts, 401(k) with firm profit share, paid time off, firm paid holidays, wellness and personal advocacy programs, family planning resources and leave programs, tuition reimbursement, and more. New employees are provided a detailed orientation to the firm's benefit offerings upon hire.

Here, we strive to offer the kind of care that radiates, from our colleagues to our clients, to our communities, so that success finds everyone.