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Service Desk Level 2 Analyst

Service Desk Level 2 Analyst

VirtualVocationsLawrenceville, Georgia, United States
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A company is looking for a Service Desk Level 2 Analyst.

Key Responsibilities

Provide second-level support for technical issues and incidents, including desktop, laptop, printer, mobile device, software, and network problems

Troubleshoot and resolve technical issues, escalating to appropriate support teams when necessary

Mentor and guide Level 1 analysts, ensuring timely resolution of service desk issues and customer satisfaction

Required Qualifications

Associate or bachelor's degree in computer science or related field preferred

HDI Support Center Analyst (HDI-SCA) certification

ITIL Foundation certification

Microsoft 365 Certified : Fundamentals and Endpoint Administrator Associate certifications

2-4 years of experience in a technical support role, with at least 1 year in a service desk environment

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Service Desk Analyst • Lawrenceville, Georgia, United States

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