Customer Success Manager (Search Marketer Analytics) Job at BrightEdge in Clevel

As a SEO Marketer Customer Success Manager, you drive impact for BrightEdge’s most sophisticated customers from launch all the way through the customer lifecycle. You evangelize the value of a well-implemented SEO analytics environment and when you build that value, great things happen for your customer. BrightEdge is the gold standard for SEO data, and you bring this to life by ensuring that the platform is tailored to the multiple divisions of a large organization. You are with your customer every step of the way to make BrightEdge sing for them and make a difference to their business.

Responsibilities

• Drive business outcomes for enterprise customers by creating and supporting an integrated SEO analytics and research environment
• Understand business requirements and align business requirements to SEO program spanning data, workflow, and reporting
• Drive integrations and implementations to completion
• Communicate with a range of business and technical stakeholders to ensure successful implementation that reflects business requirements
• Drive customer platform usage responsive to technical SEO use cases focused on reporting and research
• Run frequent customer sessions independently, setting strong agendas and executing post-session follow-up
• Identify, engage, and train different divisions within a customer
• Provide day-to-day engagement that delights customers and supports renewal
• Configure platform to support advanced AI use cases

What it takes to be successful

Benefits and Perks

About BrightEdge

BrightEdge is widely recognized as a global leader in SEO and Digital marketing. The most innovative customers across more than 80 countries trust BrightEdge to modernize their Digital Marketing stack for today’s digital world. We are helping thousands of organizations, including many of the world’s largest companies, transform their businesses and drive more revenue.

The continuous innovation of our product is supported by what we believe to be our most valuable assets : our people. Our employees are industry experts at the forefront of digital transformation.Come join usand help us share the future of SEO.

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