HVAC Service Manager

Job Description

Job Description

HVAC Service Manager

As our HVAC Service Manage, you'll oversee the day-to-day operations of our service department—ensuring efficient scheduling, high-quality workmanship, and exceptional customer service. You’ll mentor technicians, streamline processes, and help shape the future of our business as we continue to grow.

Key Responsibilities

Lead, support, and schedule a team of HVAC service technicians

Oversee service calls, diagnostics, repairs, and installations

Monitor key performance indicators (KPIs), team productivity, and client satisfaction

Manage dispatching and workflow to maximize efficiency

Resolve customer concerns with professionalism and urgency

Enforce safety standards and company policies

Assist with hiring, onboarding, training, and retention of team members

Collaborate across departments to align service offerings with client needs

What We’re Looking For

5+ years of hands-on HVAC experience

2+ years in a supervisory or management role

Valid EPA Certification and HVAC license

Strong technical knowledge of HVAC systems, tools, and troubleshooting

Proven leadership and team management skills

Excellent communication and customer service mindset

Familiarity with scheduling software, service platforms, and Microsoft Office

Service Titan experience is a plus

Valid driver’s license required

Pass Background Check

Pay : DOE

What We Offer

Competitive compensation

Roth IRA with company match

Paid holidays and PTO

Company vehicle, phone, and fuel card (if applicable)

Ongoing training and career development

Opportunity to grow with a small but fast-growing company that values your input