Manager, Member Engagement, ESF Center, US

Job Description

Job Description

Position Summary :

The Manager, Member Engagement, ESF Center(MEM) is a vital partner to the Senior Member Engagement Director (SMED). The SMED and MEM work together to deepen relationships with C-suite members and drive the Center's financial goals. This role is critical for ensuring that every interaction is seamless, professional, and reflects our commitment to excellence. Responsibilities include high-level interactions with senior executives, leading and organizing member-only events and programming, and tracking member engagement. This position is an in-office role, based at our headquarters in New York City.

Responsibilities :

Member Relationship Management : Schedule, prepare for, and present in key engagement meetings with executives. Manage incoming member requests related to research, data, programming, and event access. Candidate will also work with cross-functional teams to ensure a smooth transition for new members.

Member-Exclusive Programming : Oversee a signature member-only program, taking responsibility for content development, coordinating with speakers, managing event logistics, tracking metrics, and promoting the program to increase member engagement. Assist the SMED with other programming needs.

Outreach and Communications : Execute targeted outreach campaigns to members, highlighting new opportunities and resources. Candidate will also collaborate on creating presentations and marketing collateral.

Metrics and Strategy : Develop and track member-specific metrics to enhance awareness and utilization of all offerings.

Database Management : Maintain and manage a comprehensive database (CRM) of member activity and contact information to ensure data accuracy.

Renewal and Retention : Provide critical support for member renewal efforts by analyzing utilization data, creating engagement materials, and assisting with financial forecasting and "save" strategies.

Thought Leadership and Collaboration : Identify and secure thought leadership opportunities for members, such as participation in roundtables, webcasts, and podcasts.

Other duties as assigned.

Qualifications

Bachelor's degree required

Three years' relevant experience

Excellent written and verbal communication skills

Customer-centric, collaborative, and able to connect with business professionals at all levels

Strong organizational and time management skills

High attention to detail and accuracy

Ability to work independently and cross-functionally

Ability to utilize :

CRM systems (e.g., Sugar CRM)

Email marketing platforms (e.g., Outreach, HubSpot)

Microsoft Office Suite (Excel, Word, PowerPoint)

Scheduling platforms (e.g., Google Calendar, Outlook)

Internal tracking tools (e.g., Smartsheets)

Experience handling professional correspondence and customer service in a membership-based, or corporate environment preferred

Project / program management experience preferred