Customer Care Banker - Call Center (Talent Pipeline)

About the Organization

PointBank has been an independent, locally-owned community bank serving Denton County, Texas since 1884 - over 135 years! Currently, we have nine branches conveniently located throughout Denton County. We, at PointBank, would like to invite you to use our banking services, as well as consider joining our team of dedicated employees! PointBank's mission is to make every customer feel like the only customer so they refer their family and friends. To accomplish this, we provide a fun and professional environment where employees are challenged to be the best version of themselves.

Description

CUSTOMER CARE / ACTIVE TELLER REPRESENTATIVE

Promote, market, and facilitate the overall sale of products of the bank. Contribute to the bank's growth by the effective sale of bank services to new and existing customers with emphasis on courteous and professional service.

REPORTING RELATIONSHIP AND SCOPE

This position reports directly to the Customer Care Manager.

This position also reports to the Head Teller when assigned to the Teller Line.

This position reports indirectly to the EVP of Customer Experience.

FLSA STATUS

This position is classified as Non-Exempt under the FLSA.

OVERVIEW

This post is for future Customer Care Banker positions.

The purpose of this position is to :

• Provide support for Active / Live Teller.
• Answer incoming calls from customers and employees to assist with requests.
• Provide teller coverage at assigned branch(es) during peak times, as scheduled by Head Teller and Customer Care Manager. Will report to the Head Teller during these scheduled times.
• Provide prompt, efficient, and friendly service in processing customers' transactions.
• Provide support to all other bank employees, including assisting the Operations Department and assist with other Operational duties, as directed by the Customer Care Manager or the EVP of Customer Experience.
• Follow the established policies and procedures for this position, as directed by the manager.

ESSENTIAL JOB FUNCTIONS

ITM transaction memo posting

Responsible for sales, cross-sales and referrals of bank products and services, or any other sales or marketing campaigns or initiatives, to new and existing customers to meet individual and branch goals, and overall bank goals and objectives.

EQUIPMENT USE, PHYSICAL & MENTAL DEMANDS, AND WORKING CONDITIONS

Frequency : (R) Rarely 0-15%; (O) Occasionally (16-45%); (F) Frequently (46-100%)

EQUIPMENT USE

Telephones-F

Copier / Fax Machine-F

Computer-F

Coin Machine-F

Cash Dispensing Machine-F

Bill Counter-F

Teller Drawer / Tower-F

Drive-thru Tubes / Commercial Lane Drawer-F

ATMs / ITMs-O

PHYSICAL & MENTAL DEMANDS

Light to Medium work-Exerting up to 50 pounds of force occasionally, and / or up to 10 pounds of force frequently to lift, carry, push, pull or otherwise move objects, including the human body.

Stooping / Crouching-O

Standing / Walking-F

Sitting-F

Pushing / Pulling / Lifting-O

Fingering / Grasping-F

Repetitive Motions-F

Talking / Hearing-F

Reading / Writing-F

Close Visual Acuity-worker is required to perform such tasks as preparing and analyzing data and figures, transcribing, or viewing a computer terminal.

Interpreting Data-F

Problem Solving-F

Making Decisions-F

Organizing-F

WORKING CONDITIONS

Worker is subject to inside environmental conditions; protection from weather conditions but not necessarily from temperature changes-F

Worker is subject to outside environmental conditions when working with ATMs / ITMs or when traveling to branches / departments, bank events or required bank meetings and training sessions -O

Worker is subject to local travel as required when working with ATMs / ITMs or when traveling to branches / departments, bank events, or required bank meetings and training sessions -O

The above statements describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the position. Employees holding this position will be required to perform any other job-related duties as requested by management. All requirements are subject to possible modification to reasonably accommodate individuals with a disability. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Recruiter at 940 686 7087 . PointBank is an Equal Opportunity Employer of minorities, women, veterans, and disabled.

Full-Time / Part-Time

Full-Time

Shift

Location

Operations Building

Position Requirements

EOE Statement

The above statements describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the position. Employees holding this position will be required to perform any other job-related duties as requested by management. All requirements are subject to possible modification to reasonably accommodate individuals with a disability. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Recruiter at 940 686 7087. PointBank is an Equal Opportunity Employer of minorities, women, veterans, and disabled.

This position is currently accepting applications.