Content Strategist[80178]

Onward Search is partnering with a

fast-growing digital finance company

to hire a

Content Strategist (Tier 2) . Join their

Customer Experience (CX) Content team

to

rewrite, structure, and optimize Help Center content

for accuracy, clarity, and AI-readiness. This is a 6‑month

REMOTE

role.

Base pay range

$45.00 / hr – $50.00 / hr

What You’ll Do

Rewrite and structure Help Center articles using standardized templates

Apply taxonomy and metadata to improve discoverability and chatbot performance

Validate content accuracy with Product and Legal teams

Maintain editorial quality and consistency across all content

Deliver ~20 articles per week while supporting AI‑driven experiences

Document process improvements and refine workflows

What We’re Looking For

3+ years in content strategy, writing, or editing (Help Centers preferred)

Experience with Contentful or similar CMS

Strong writing and analytical skills with operational discipline

Cross‑functional collaboration experience with Product, Legal, or CX teams

Familiarity with structured content, metadata, and AI / chatbot enablement

Tech, crypto, or financial services experience

Nice to Have

Familiarity with Smartling, Jira, Asana, or Google Workspace

Understanding of localization workflows

Benefits

Medical, Dental, Vision, Life Insurance | 401k Program | Commuter Benefit | eLearning & Training

Additional Details

Seniority level : Mid‑Senior level

Employment type : Contract

Job function : Information Technology

Industries : Staffing and Recruiting

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