Onward Search is partnering with a
fast-growing digital finance company
to hire a
Content Strategist (Tier 2) . Join their
Customer Experience (CX) Content team
to
rewrite, structure, and optimize Help Center content
for accuracy, clarity, and AI-readiness. This is a 6‑month
REMOTE
role.
Base pay range
$45.00 / hr – $50.00 / hr
What You’ll Do
Rewrite and structure Help Center articles using standardized templates
Apply taxonomy and metadata to improve discoverability and chatbot performance
Validate content accuracy with Product and Legal teams
Maintain editorial quality and consistency across all content
Deliver ~20 articles per week while supporting AI‑driven experiences
Document process improvements and refine workflows
What We’re Looking For
3+ years in content strategy, writing, or editing (Help Centers preferred)
Experience with Contentful or similar CMS
Strong writing and analytical skills with operational discipline
Cross‑functional collaboration experience with Product, Legal, or CX teams
Familiarity with structured content, metadata, and AI / chatbot enablement
Tech, crypto, or financial services experience
Nice to Have
Familiarity with Smartling, Jira, Asana, or Google Workspace
Understanding of localization workflows
Benefits
Medical, Dental, Vision, Life Insurance | 401k Program | Commuter Benefit | eLearning & Training
Additional Details
Seniority level : Mid‑Senior level
Employment type : Contract
Job function : Information Technology
Industries : Staffing and Recruiting
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Content • California, MO, United States