Legends is hiring : In-Seat Service Supervisor - Alpine Valley Music Theatre in E

In-Seat Service Supervisor - Alpine Valley Music Theatre

Legends is a holistic agency that specializes in delivering solutions for legendary brands. We approach each project with our 360-degree service solution. Our Global Planning, Global Sales, and Hospitality service solutions collaborate on every project to ensure success across each of our six verticals including professional sports, collegiate, attractions, entertainment, international, and conventions. Our intellectual property is our people. It's our expertise that makes up Legends. We know what it's like to be on the team, business, or athletic department side, which drives our passion in creating solutions for our partners. Collectively, our leadership has over 300 years of experience in sales and sponsorship, analytics and valuation, hospitality, and operations.

The role under the direction of the In Seat Service Manager, is responsible for the overall operation of the assigned premium outlet. Supervisors provide leadership, direction, and guidance for all frontline outlet staff while upholding all company policies and procedures.

Principle duties and responsibilities :

• Must maintain a friendly, positive attitude and a professional demeanor always.
• Reports for scheduled event on time and reports to assigned area in a timely manner.
• Fulfills opening and closing duties as dictated by management.
• Ensures that all frontline staff are completing assigned duties to the quality mandated by company standards.
• Resolves guest issues and ensures customer satisfaction.
• Ensures that all supplies are stocked as per set par levels, all work areas and outlets are clean, and frontline staff are conducting themselves in a professional manner.
• Efficiently and accurately completes required paperwork.
• Always maintains a leadership presence in the dining room, bar, and kitchens.
• Works as a team with fellow associates and other service departments within the club and stadium.
• Performs and successfully completes tasks assigned by management.

Requirements, knowledge, skills, and abilities :

Minimum qualifications :

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.