VP of Client Services

Empowered Staffing is partnered with a modern full-service marketing and PR agency headquartered in Chicago that takes a storytelling-first approach to help brands grow. The firm offers public relations, content marketing, social media, branding, advertising, and franchise development consulting (Top 10 PR Vendor for Franchises according to Entrepreneur Magazine).

As the company continues to grow, they are seeking a Chicago-based VP of Client Services to lead client strategy and fuel the firm’s ongoing success. This role will oversee the health and expansion of client relationships, implement customer retention strategies, and drive revenue growth.

KEY RESPONSIBILITIES :

Define and champion the overarching client service strategy for the firm.

Act as a direct extension of the CGO's vision and work collaboratively with the leadership team to set and achieve firm-wide goals.

Partner with the Director of Operations to ensure account management processes and tools are in place to support strategic objectives.

Lead, manage, and mentor the entire account management team.

Lead weekly L10 meetings with the Leadership team, ensuring clear communication, accountability to key metrics, and alignment on Rocks and issues.

Foster a culture of team collaboration, efficiency, and continuous improvement across the department.

Be responsible for onboarding and retaining top talent to ensure the continued growth and success of the client services team.

Serve as an executive sponsor for the firm's most strategic and highest-value accounts.

Collaborate with firm leadership on overall revenue goals, leveraging client retention, expansion, and service innovation as key drivers.

Provide strategic oversight for all Pods to ensure portfolio PL ownership and scope growth are aligned with company targets.

Drive operational efficiency and effectiveness across the account management function by owning the development and adoption of departmental SOPs.

Oversee the development of strategic marketing materials and innovative client service strategies to enhance client value and satisfaction.

Collaborate with other Pod Leads to ensure cohesive and unified agency operations.

QUALIFICATIONS :

10+ years of experience in marketing, public relations, or communications, with a significant portion in a senior leadership or executive role within an agency.

A Bachelor’s degree is required, and a Master's degree in a related field is preferred.

Proven track record of defining and executing high-level strategic vision for a client services department.

Demonstrated success in leading, managing, and mentoring a large team of account management professionals.

Experience in PL management, revenue growth, and client retention at a departmental level.

Exceptional communication, presentation, and negotiation skills, with the ability to act as an executive sponsor for key clients.

Strong business acumen and a strategic mindset for identifying and capitalizing on new opportunities.

COMPENSATION BENEFITS :

Competitive salary and a comprehensive benefits package, including 75% employer-paid medical coverage and a 401(k) plan with company match.

Unlimited PTO after 90 days of employment.

Professional development allowance.