Representative, Customer Sales Support Inside

Representative, Customer Sales Support Inside

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

Job Description

The purpose of this job is to develop and provide focus on customer relationships and administrative support of inside sales activities for fleet sizes less than 60.

• Provide support for accounts with the inside sales team that are with a fleet size of less than 60; perform administrative duties on accounts to include managing customer reporting and paperwork
• Plan customer phone calls by defining the objective and preparing questions to move customer towards the sales objective
• Assist the credit department to prepare for and resolve customer issues
• Develop a strong internal network and leverage cross-functional capabilities to effectively respond to customer needs.
• Collaborate with sales team to identify business opportunities
• Assist customers via phone and email with account support such as mobile fueling, International Fuel Tax Association tax reports, online portal, statement retrieval, and card issues
• Model behaviors that support the company's common purpose; ensure guests and team members are supported at the highest level
• Ensure all activities are in compliance with rules, regulations, policies, and procedures
• Complete other duties as assigned

Qualifications

Specialized Knowledge

Competencies

Additional Information