Inside Sales Representative

Inside Sales Representative

As an Inside Sales Representative at AlphaGraphics, your primary role is generating sales and taking care of existing customers. You will be responsible for handling outbound calls and emails...gathering important information...providing a quote...and following up with customers and prospects. You will also be responsible for creating, growing, and maintaining your book of business for which you will be paid commissions. You should be comfortable talking on the phone with customers and prospects. Training will be provided, but you should be comfortable picking up the phone and contacting customers and prospects. You should have a service mentality and enjoy talking to people and providing excellent customer service. You should be organized and ideally comfortable using the Google Suite for email and calendar. You need to be able to operate in a fun and fast-paced environment. You need to be willing to learn new things and follow our process and procedure for sales and marketing. During your training and onboarding process, you will be in the office 90% and out in front of customers and prospects 10% with the goal of moving towards a 50 / 50 split of time inside versus outside. If you have worked in the printing and signage industry, that is a plus but not a requirement. Customer Service experience is a requirement.

An Inside Sales Representative performs all business development functions related to Inside Sales, including the following :

• Develops a detailed knowledge of all AlphaGraphics products and services, production processes, capabilities, and pricing
• Maintains a professional appearance
• Ensures all clients have a positive customer experience
• Provides customers with the benefits they will experience when using our products and services
• Consults with customers to help them make decisions; upsells and cross-sells when there are opportunities
• Captures customers specifics using Job Analysis questions
• Asks probing questions
• Reviews customers proofs, manages the proofing process, and calls customers when jobs are ready for pick up
• Creates job estimates that are prepared in a timely manner, professionally presented and carefully reviewed for job pricing and accuracy
• Routinely resolves customer inquiries and complaints
• Displays necessary mastery of MIS tools to create and estimate customer projects effectively
• Maintains current pricing strategies and customer billing procedures

Inside Sales Representative Responsibilities :

Inside Sales Representative Qualifications :

Compensation : $36,000.00 - $50,000.00 per year

At AlphaGraphics, we offer careers for everyone! Whether you are just starting out, looking for that next great growth opportunity, or seeking a change, we have exciting roles to suit you. We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team!

We Invite Everyone To Apply!