Business Development Manager-Flooring (Western Territory)

Job Description

Job Description

Description : Role Mission

Assist the NAM Flooring Sales Manager for our Western Territory (WA, AK, HI, OR, CA, AZ, NV, ID, WY, CO, UT, NM, TX, OK, MO, KS, AR, LA) to achieve sales & profitability goals in the segments defined by the NAM Flooring Sales Manager, in accordance with both the sales plan and the operational plan, in order to guarantee the fulfillment of the business objectives of the sector in the geographical area. Reports to the NAM Flooring Sales Manager.

Duties / Responsibilities of the NAM Flooring BDR :

• Assist in managing the daily customer interactions, requirements, and needs when it comes to quoting, quote follow ups, PO issues, Accounts Receivable payment follow ups, etc.
• Be the bridge between Customer Service and the NAM Flooring Sales Manager for daily touchpoints and issue resolutions
• Plan, prepare, and schedule visits to assigned clients, and ensure information is provided to the NAM Flooring Sales Manager by preparing call reports & updating CRM
• Ensure compliance with the agreed annual sales plan and margin management within the limits set by the NAM Flooring Sales Manager & Global Sales Director
• Utilize social selling networks such as LinkedIn Sales Navigator, ChatGPT, etc. to forge new business, new contacts
• Ability to make “cold calls” when necessary to drum up business opportunities
• Hunt for new business opportunities through all available techniques : current clients, prospective clients, clients that have not bought for several years, social selling (LinkedIn Sales Navigator), referrals, etc.
• Work closely with internal ACS contacts including Customer Service, Operations, Finance, Production Planning, Shipping / Logistics dept, etc. as necessary in order to manage business opportunities. (Ex : Quoting assistance, Margin management, client management, unpaid invoice collections / follow ups, etc.)
• Respond to customer requests regarding product technical specifications, prices, availability, and sample shipments
• Coordinate as required to ensure a quick and effective response to customer needs
• Contribute to resolving customer issues (complaints, delivery problems, payment problems) in partnership with Customer Service, Production Planning, and Finance to ensure customer satisfaction
• Report relevant information about assigned customers / segments to the NAM Flooring Sales Manager - This includes market needs identified during sales visits, guiding the global segment strategy, and ensuring the alignment of ACS’s applications / products with market and customer needs
• Identify and develop joint solutions with customers or partner technical teams through meetings, ensuring technical product / application knowledge (with support from the Global Technical Team if needed). Translate customer needs into technical specifications to develop customized solutions for segment customer needs
• Coordinate with the team in Portugal for joint visits / travel, joint Webinar training sessions with clients, Marketing needs, etc.
• Provide feedback to monthly meetings, rolling plan initiatives, strategic cycle initiatives, etc. based on the information you have gathered

Requirements :

Bachelor’s degree in business, Sales / Management or equivalent

3 to 5 years in a similar Industrial sales type role preferred

Be open and willing to travel

Be able to obtain a valid Passport for International travel

Must live nearby Western Territories (WA, AK, HI, OR, CA, AZ, NV, ID, WY, CO, UT, NM, TX, OK, MO, KS, AR, LA)