IT Project Specialist

Job Role : Implementation Specialist

Location : Minneapolis, MN 55403(Hybrid)

Contract : 4+ Months Contract

Responsibilities include : consultation to determine the best configurations for the client's business needs; configuring the software with and for the customer; working with internal teams on complex technical integrations; tracking, managing and providing regular updates on the progress of an implementation project; ongoing communication with client-side and internal stakeholders throughout the process.

Responsibilities :

• Provide excellent customer service to your customers.
• Leverage your deep product expertise to share best practices on how your customers may maximize value from their investment in TravelBank
• Acquire technical product knowledge through training, self-directed research and testing, and internal consultation.
• Lead client-facing kick-offs, requirement gathering sessions and configuration review meetings.
• Partner with internal and external technical teams to coordinate custom integration work.
• Report on project status and blockers to Customer Success leadership during weekly meetings.
• Train clients to a point where they are able to operate self-sufficiently and confidently on TravelBank's platform.
• Conduct webinars and group training sessions to onboard our smaller, more independent customers.
• Share innovative ideas with peers and leadership on how to further enhance our thinking and focus on operational efficiency and innovation.
• Cross-functionally collaborate with the Customer Success Management team to understand the client needs and requirements to ensure a timely and complete implementation process

Qualification :

ET_RV01