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Sales Account Manager / Partner Success Manager

Sales Account Manager / Partner Success Manager

VirtuozzoAlexandria, IN, US
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Sales Account Manager / Partner Success Manager

We are looking for a Sales Account Manager / Partner Success Manager to nurture and grow existing customer relationships, drive retention, and expand revenue across Cloud Service Providers (CSPs), Managed Service Providers (MSPs), and Hosting Providers.

You will serve as the main point of contact for assigned accounts ensuring adoption of the Virtuozzo Hybrid Platform, uncovering new opportunities, and supporting long-term customer success.

Key Responsibilities

  • Develop and execute account growth plans (upsell and cross-sell).
  • Manage renewals, support escalations, and day-to-day client communication.
  • Conduct quarterly business reviews (QBRs) with stakeholders.
  • Monitor customer health, satisfaction signals, and churn risks.
  • Support onboarding, feature adoption, and multi-site deployments.
  • Maintain forecasting, renewals, and reporting in Salesforce.
  • Share customer insights with Product, Marketing, and SE teams.

What We're Looking For

  • 24 years in Account Management, Customer Success, or SaaS.
  • Background in B2B infrastructure, hosting, or IaaS (preferred).
  • Strong relationship management and consultative selling skills.
  • Excellent communication and problem-solving abilities.
  • Proficiency with Salesforce CRM, Teams, Slack, Zoom.
  • Basic knowledge of virtualization, storage (VMs, KVM, S3), and licensing models.
  • Spanish speaker living in Europe

    • Success Metrics

  • Net Revenue Retention (NRR)
  • Upsell & Cross-sell Revenue
  • Renewal Rates (logo & revenue)
  • Customer Satisfaction (CSAT / NPS)
  • Number of QBRs and engagement levels

    • Why Join Us

  • Be part of a global cloud technology leader.
  • Work with innovative hybrid cloud and virtualization technologies.
  • Collaborate with top-tier partners and service providers worldwide.
  • Career growth into Strategic AM, Customer Success Leadership, Partner Management, or Specialist roles.

    • What We Offer

  • Flexible hours and remote work options.
  • Share Options everyone shares in our success with share options.
  • We help our team get private medical insurance.
  • Supportive, engineering-driven culture with minimal bureaucracy.
  • The chance to influence how the market changes.
  • A smart, friendly team that values reliability, simplicity, and automation.
  • Depending on your location and preferred employment method, other perks and benefits apply.
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