Customer Experience Representative

A company is looking for a Representative, Customer Experience.

Key Responsibilities

Provide service support to members and providers through various communication channels

Conduct surveys related to health assessments and member / provider satisfaction

Document inquiries and collaborate with internal and external departments to resolve issues

Required Qualifications

High School Diploma or equivalent combination of education and experience

1-3 years of sales and / or customer service experience in a fast-paced environment

Preferred : Associate's Degree or equivalent combination of education and experience

Familiarity with systems such as Microsoft Office, Salesforce, and CRM platforms

Ability to work scheduled shifts, including overtime and weekends as needed