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Technical Support

Technical Support

CollaberaAddison, TX, United States
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Description

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Technical Support

Contract : Addison, Texas, US

Salary Range : 18.00 - 20.00 | Per Hour

Job Code : 364812

End Date : 2025-10-17

Days Left : 14 days, 3 hours left

Apply

Ready to Apply?

Apply now or reach out to Anjesh Singh at anjesh.singh@Collabera.com for more information. We look forward to speaking with you!

Job Title : Technical Support

Location : Addison, TX

Work Arrangement : Hybrid

Client Industry : Banking Duration : 12-18 Months

Schedule : Monday to Friday, 8 AM - 5 PM CST

About the Role :

We are seeking a proactive IT Service Desk Analyst to provide first-line support to internal employees via voice and chat channels as part of our 24x7 Global Service Desk . The ideal candidate will have strong customer service skills and a passion for troubleshooting IT issues in a fast-paced environment.

Required Skills :

  • Provide technical support for MS applications, proprietary systems, and hardware / software issues via phone and chat .
  • Troubleshoot Windows 10 / 11, MS Office suite, Office 365, SharePoint, Skype, Citrix, VPN, Cisco AnyConnect .
  • Handle multiple live chats simultaneously and ensure timely resolution or escalate to 2nd line teams .
  • Log and document tickets clearly in ITSM Remedy for seamless issue tracking.
  • Meet or exceed performance targets for response time, resolution, and customer satisfaction.
  • Collaborate with regional and global teams to ensure smooth IT operations.
  • What We're Looking For

  • 1 - 8 of experience as a Technical Support
  • Proficiency in MS applications, proprietary systems, and hardware / software issues via phone and chat .
  • Strong communication and stakeholder management skills
  • Compensation

    Hourly Rate : $18 - $20 per hour

    This range reflects base compensation and may vary based on location, market conditions, experience, and candidate qualifications.

    Benefits :

    The Company offers the following benefits for this position, subject to applicable eligibility requirements : medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking / public transportation, (paid time, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)

    About Us

    At Collabera, we don't just offer jobs-we build careers. As a global leader in talent solutions, we provide opportunities to work with top organizations, cutting-edge technologies, and dynamic teams. Our culture thrives on innovation, collaboration, and a commitment to excellence. With continuous learning, career growth, and a people-first approach, we empower you to achieve your full potential. Join us and be part of a company that values passion, integrity, and making an impact.

    Ready to Apply?

    Apply now or reach out to Anjesh Singh at anjesh.singh@Collabera.com for more information. We look forward to speaking with you!

    Job Requirement

  • IT Technical Support
  • Technical Support
  • Tech Support
  • Service Desk
  • call Support
  • Service Desk Support
  • Help Desk
  • Reach Out to a Recruiter

  • Recruiter
  • Email
  • Phone
  • Anjesh Singh
  • anjesh.singh@collabera.com
  • Apply Now

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