Project Coordinator

Job Description

Job Description

Overview

Are you a natural problem-solver with a passion for helping people? We’re looking for enthusiastic and customer-focused individuals to join our team in Walker, MI! As a Project Coordinator / Customer Service Representative , you’ll be the friendly voice and trusted guide for our customers—making sure every interaction is a positive experience.

If you thrive in a fast-paced environment , love connecting with people, and enjoy finding solutions, this is the perfect role for you!

What You’ll Do

Be the first point of contact for customers via phone, email, and chat

Provide clear, accurate information about our products and services

Solve customer issues with empathy, patience, and professionalism

Keep detailed records of customer interactions and resolutions

Collaborate with your team to improve processes and boost satisfaction

Stay up to date on products, policies, and best practices

Help onboard and mentor new team members when needed

What We’re Looking For

High school diploma or equivalent (additional education / certifications are a plus)

Previous customer service experience, preferably in a fast-paced setting

Strong communication skills —both written and verbal

A customer-first mindset with excellent problem-solving abilities

Ability to multitask and manage time effectively

Comfortable using customer service software and Microsoft Office Suite

A positive attitude, eagerness to learn, and team-oriented spirit

Why You’ll Love It Here

✨ A supportive team environment where your voice matters

✨ Opportunities to grow your career with hands-on training

✨ The chance to make a real impact by helping customers every day