Airline Customer Service Supervisor in DFW Airport DFW Airport, TX

Airline Customer Service Supervisor in DFW Airport

Hallmark Aviation Services is seeking a Supervisor for an International Airline in Dallas Fort Worth International Airport, TX (DFW).

The Airline Supervisor assists the Airline Account Manager with the airline operational and administrative processes while coordinating with the airline client / station manager to meet high quality standards.

Minimum 18 months Airline Experience Preferred

Strong leadership abilities

Excellent focus on Customer and Client satisfaction

Must be able to work morning, afternoon and / or night shift

Ability and willingness to work harmoniously in a team environment

Strong leadership, but stronger team player

Ability to work under pressure

Able to communicate effectively, verbally and in writing

Thorough knowledge of airport operations : Arrivals, Departures, Ticket Counter

Basic knowledge of airline reservations

Able to solve basic problems within the operation : DBC, Delays, Cancellations, Etc.

Computer, typing and ticketing experience

Able to operate independently and work varied hours

Required Skills

Basic Requirements

• At least 18 years old, with a High School Diploma or G.E.D.
• English proficient
• Basic Math Skills : Adding, Subtracting, Division, and Multiplying
• Computer Literate
• Able to stand, bend, squat, reach, grasp and pick up items; occasional lifting up to 70lbs
• Reading & comprehension of reference materials, instructions, policies & procedures