Lead Business Ops Analyst

Lead Business Operations Analyst

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs around 2,000 professionals throughout the U.S.-all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector.

PCG is seeking a Lead Business Operations Analyst to work in a deadline-oriented, fast-paced environment as part of a growing national consulting team. This position plays a key role in ongoing support for our existing clients, primarily focusing on implementation activities and support for EDPlan MTSS across the county in various phases : sales and business development, implementation, and ongoing maintenance and support. This position will be responsible for engaging client stakeholders with our EDPlan MTSS solution.

For the right motivated individual, there is an excellent opportunity for career development and advancement. The ideal candidate will be a curious and critical thinker who enjoys solving complex problems with excellent communication skills.

Duties and Responsibilities include :

• Leading and supporting multiple projects, designing processes, creating operational tools and providing data analytics products for internal and client audiences
• Developing recommendations to solve problems and issues related to business operations and communicating with other departments as necessary; determining and implementing best practices both internal and external
• Conducting quantitative and qualitative analysis for MTSS analytics using Business Objects or other similar tools
• Presenting findings to team members and clients regarding system reporting and functionality
• Assisting with supervision, training and development of junior staff and directly overseeing the work of less experienced Operations Analysts
• Performing special projects independently upon request or in support of independent initiatives
• Providing Tier 3 support via Zendesk helpdesk

Required Skills include :

Qualifications include :

Supervisory Responsibility : None

Working Conditions : Remote Work Setting