Overview
Assistant Community Manager role at Broe Real Estate Group. The Assistant Community Manager reports to the Community Manager and supports the operations and financial performance of The Seasons of Cherry Creek. The primary responsibility is to maximize key financial and operational metrics, including rent & fee collection, due diligence walks, property inspections, customer service initiatives, and office management support, as well as assist with implementation and adherence of company policies, procedures, and leasing strategies.
Essential Duties & Responsibilities
Operations
- Conduct regular inspections of the property to ensure all aspects of building operations are in full compliance with company standards.
- Assist in the planning and implementation of capital projects within the guidelines of the approved budget.
- Ensure proper procedures are enforced to manage and monitor operating costs within established budgets.
- Remain knowledgeable of lease rates and comparisons with similar buildings in the marketplace.
- Complete property tours to prospective residents.
- Continually assess company policies and procedures relating to building management standards, making recommendations to leadership for revisions.
- Review lease applications for accuracy and approval.
- Maintain accurate resident records and periodically audit files.
Communication
Proactively reach out to residents regarding delinquency and communicate late notices, eviction notices, etc., adhering to company best practices if rent is not received on time.Demonstrate commitment to quality and service by developing and maintaining relationships with residents and providing positive, prompt responses and solutions to resident needs.Promote and secure resident retention by working directly and communicating with the Resident Services Coordinator.Keep department supervisors and their teams up to date on matters of significant interest.Conduct periodic property review meetings with the Community Manager, Regional Managers, and department supervisors.Contribute to the development of other company properties.Supervisory Responsibilities
Review staffing requirements to ensure adequate staffing at assigned properties and maintain quality standards for timely responses to tenant needs.Organize training programs and ensure participation of property personnel :Supervise personnel performance evaluation programs, ensure compliance with approved procedures, and evaluate the value of such programs, making recommendations for process improvements.Knowledge, Skills, & Abilities
Self-motivated, with the ability to take initiative and manage time to accomplish duties independently.Excellent written and verbal communication skills, including writing reports, business correspondence, and procedural manuals.Ability to analyze and interpret lease agreements.Basic computer skills, including word processing, data entry and analysis, and presentation development.Familiarity with Yardi, BlueMoon, RentCafe and other property management software systems.Ability to prioritize and manage multiple requests simultaneously.Organized, detailed, reliable approach to duties and communication.Professional, collaborative, and responsive approach to customer service and interactions with colleagues.Excellent judgment and ability to ask for help in critical applications.Commitment to the highest professional ethical standards.Ability to supervise and direct large teams.Qualifications & Competencies
BASIC
Bachelor’s Degree or equivalent experience3-5 years of experience in the multi-family or hospitality industry.Must be able to provide proof of eligibility to work in the U.S.Physical Requirements
Must have the ability to remain in a seated position (80% of work time).Must be able to speak and hear clearly (100%).Must be able to lift office products and supplies up to 20 lbs (20%).Must be able to stoop, kneel, bend and reach (10%).Must have dexterity to write and use a computer keyboard and mouse (100%).Schedule
Full-time role. Working hours are during normal business hours with one weekend day required.Travel
Not applicableWorking Conditions & Physical Requirements
Duties are conducted indoors in environmentally controlled conditions, and outdoors in various weather conditions.Compensation
Wages
This position is paid a salary with an estimated starting salary range of $70,000.00. Exact salary determined by merit, seniority, production rate and / or quality, geographic location, education, training, and / or experience; or travel required by the position.Potential additional compensation includes an annual bonus.Benefits
Employee benefits include : on- and off-site job-specific training, medical, dental, vision, and life insurance, 401k with company matching, 10 paid holidays per year, generous paid leave, and rent discount for BREG properties.Statement
The qualification requirements, physical demands, and work environmental characteristics described in this job description are representative of those that must be met by an employee to perform the essential duties and responsibilities of this job successfully. This job description in no way states or implies that the essential duties described are the only responsibilities involved in the position. The employee is required to follow any other instruction and to perform any other duties as directed. Broe Real Estate Group reserves the right to modify this job description at their discretion at any time and will notify the employee of the change. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties and responsibilities.
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