St Charles Nissan - Mobile Service Coordinator

About the Role

St. Charles Automotive is expanding our Mobile Service program and looking for a Mobile

Service Coordinator to be the central connection between our customers, technicians in the

field, and our dealership team. This is not just a back-office role - as the face and voice of

Mobile Service, you'll ensure that every customer receives a seamless, professional, and

convenient service experience.

If you're organized, detail-oriented, and thrive on helping people, this role puts you at the heart

of one of the fastest-growing opportunities in the automotive industry.

What you'll Do

• Serve as the main point of contact for all Mobile Service customers via phone, web, and in-person inquiries.
• Manage the Mobile Service calendar to maximize technician productivity, efficiency, and route planning.
• Use dealership tools (recall dashboards, missed opportunity reports, customer databases) to proactively schedule service opportunities.
• Communicate clearly with customers about services offered, appointment details, and follow-up needs.
• Partner with technicians to ensure mobile units are properly stocked with parts and tools each day.
• Track key performance indicators (ROs per day, revenue per RO, customer satisfaction scores).
• Support customer-pay growth by offering maintenance options and following up on declined services.
• Maintain accurate records in the DMS and support warranty / recall documentation.
• Act as a brand ambassador - professional, customer-focused, and committed to delivering quality and convenience.

Why Join Mobile Service?

Mobile Service is transforming the way dealerships serve their communities. As a Coordinator,

you'll :

Apply today to join St. Charles Automotive as a Mobile Service Coordinator and help lead

the future of automotive care!

What We Offer

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