Bar

BAR

SALES :

Service Crew members are responsible for all aspects of our guest's experience. Priorities are as follows :

• Promptly welcome each guest and meet them at the POS station. Guide the order process, consistently engaging the affiliated Steps of Service : offer menu knowledge and education, upsell a food item, sell a beverage, and demonstrate accurate POS usage
• Make alcoholic drinks promptly, before the guest leaves the POS area whenever possible. Ensure the guest knows how to pick up drinks (NA or alcohol), appetizers, and meals
• When there are no guests in queue, sales staff should promptly leave the POS area to engage guests in the dining room, providing table touches to all guests who have received their meals
• Complete all side work per the priority list – our great food tastes better in a clean and safe environment!
• Support follow-up guest needs, including phone, delivery & OLO pickup. Thank all guests with an invitation to return soon

BAR :

All Service Crew members should be capable of making a shop's essential drink menu. Business needs may necessitate staffing Service Crew members with more extensive knowledge and skills related to traditional bartending. In this case, this role is certified beyond the standard Service Crew duties. Priorities are as follows :

EXPEDITER (EXPO) :

Expediting completed tickets is often a Manager's role, but at times may be completed by Service Crew members. In this case, this role is certified beyond the standard Service Crew duties. Priorities are as follows :

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