Solutions Architect

Job Description

Job Description

Level AI was founded in 2019 and is a Series C startup headquartered in Mountain View, California. Level AI revolutionizes customer engagement by transforming contact centers into strategic assets. Our AI-native platform leverages advanced technologies such as Large Language Models to extract deep insights from customer interactions. By providing actionable intelligence, Level AI empowers organizations to enhance customer experience and drive growth. Consistently updated with the latest AI innovations, Level AI stands as the most adaptive and forward-thinking solution in the industry.

About the Role : As a Solutions Architect, you will serve as a technical escalation point and subject matter expert for both the Customer Delivery team and the Sales team. You will help both customers and prospects see how the Level AI platform can be configured and integrated with their systems to achieve their business goals.You will be responsible for understanding the architecture of the Level AI platform and how it can be integrated with different varieties of systems.

Key Responsibilities :

• Clearly communicate Level AI’s infrastructure and technology to prospects, customers, and internal teams, tailoring the level of detail to the audience’s technical expertise.
• Spearhead technical discussions with customers in partnership with the delivery team, supporting both pre- and post-sales activities.
• Develop tactical solutions for strategic customers to optimize their setup and workflows within Level AI.
• Collaborate closely with Sales Engineers and the engineering team to create proof-of-concept (POC) solutions that showcase the value of Level AI integrations.
• Assist during the onboarding process by managing program tasks related to technical configurations, including telephony system integrations and data integration (both API-based and SFTP-based)Support and optimize the integration of telephony platforms (e.g., Twilio, Genesys, Five9, or similar) with Level AI’s solutions.
• Manage and implement secure SFTP file transfers to support customer workflows and ensure data integrity.
• Understand clients' technical requirements which may require leading technical discovery sessions to ensure that our AI-powered customer support solutions are configured appropriately to  meet their needsCollaborate with internal teams, including sales, product, engineering, and customer support, to address client needs and resolve technical issues.
• Develop and maintain a deep understanding of our AI-powered customer support solutions, and effectively communicate technical information to clients.

Requirements :

Optional Requirements :

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.