Ecommerce Business Analyst

TITLE : E-Commerce Business Analyst

LOCATION : Santa Monica, CA (on-site Tuesday – Thursday)

ANTICIPATED DURATION : 6 months with a possibility to extend

NOTE : I am not able to work on a C2C basis or provide a visa transfer / sponsorship at this time.

The Business Analyst elicits requirements and supports the planning, design, and delivery of business systems and digital solutions that power our online sales and setup and maintenance operations. This role also gathers and analyzes data to shape e-commerce initiatives across web and mobile storefronts, integrations (ERP / OMS / WMS / PIM / CRM), and customer experience touchpoints. The analyst applies strong communication, analytical, and problem-solving skills to translate business needs into clear user stories and specifications, guide delivery teams, and maximize ROI from e-commerce technology investments.

E-Commerce Business Analyst Responsibilities :

• Partner with product / digital, merchandising, sales, marketing, customer care, operations, finance, and IT to clarify e-commerce vision, roadmap, and release plans.
• Facilitate discovery and requirements workshops; define scope, business outcomes, KPIs (e.g. conversion, AOV, CAC, LTV, cart abandonment, repeat rate, fulfillment SLAs), and success criteria.
• Translate customer journeys and funnel analysis into prioritized features and enhancements that improve conversion and retention.
• Elicit, document, and refine epics, user stories, and acceptance criteria; maintain a transparent and prioritized backlog.
• Evaluate platform capabilities and third-party solutions, build business cases and cost / benefit analyses.
• Design light-weight prototypes / wireframes and process maps to communicate concepts and align stakeholders.
• Define analytics and tagging strategies (e.g., GA4 / Adobe Analytics, GTM), event schemas, and data governance to ensure consistent and accurate reporting.
• Contribute to standards and best practices for requirements management, change control, and release quality.
• Anticipate and assess risks; ensure compliance with PCI DSS, GDPR / CCPA, and accessibility (WCAG 2.1 AA).

E-Commerce Business Operational Management :

E-Commerce Business Analyst Requirements :

E-Commerce Business Preferred Experience :

The hourly pay rate range for this position is $55 to $60 (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location). Benefits available to full-time employees : medical, dental, vision, disability, life insurance, 401k and commuter benefits.

Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military / veteran status, or any other status protected by applicable law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the requirements of applicable state and local laws, including but not limited to, the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

For immediate consideration, please forward your resume to dreeves@synergishr.com

If you require assistance or an accommodation in the application or employment process, please contact us at dreeves@synergishr.com.

Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals. Learn more about Synergis at www.synergishr.com.