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Remote Care Coordinator - MUST be able to work CST timeframe

Remote Care Coordinator - MUST be able to work CST timeframe

A-Line Staffing SolutionsHouston, TX, US
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Job Description

Job Description

  • Title : Care Coordinator
  • Location :  100% Remote (U.S. residents only)

Schedule :  Must be available to work any 8-hour shift between 7 : 00 AM – 7 : 00 PM CST.

Training :  8 : 00 AM – 5 : 00 PM CST, Monday–Friday, for the first 4–6 weeks (virtual attendance is mandatory).

  • About the Role
  • As a Care Coordinator, you will play a key role in supporting patients through their treatment journey. You will help streamline access to specialty therapies, resolve patient questions, and ensure a positive, empathetic experience while working within a high-volume, fast-paced environment.
  • Responsibilities

    • Accurately enter referrals and applications into the customer relationship management platform.

  • Resolve patient questions and concerns related to their treatment journey.
  • Document clear, detailed, and accurate information while engaging with patients via phone.
  • Place outbound follow-up and confirmation calls to patients.
  • Provide empathetic, supportive communication while educating patients during calls.
  • Interact with referral sources, including healthcare providers, to process new applicants.
  • Manage patient accounts from initial contact through final approval or denial.
  • Adhere to company quality standards and attendance policies.
  • Skills & Qualifications

    • High School diploma required.

  • 2–4 years of customer-facing experience (call center, healthcare, or related field preferred).
  • Knowledge of insurance billing or pharmacy operations a plus.
  • Ability to type at least 40 WPM and transcribe accurate notes while on calls.
  • Strong proficiency with Microsoft Office and video conferencing tools (Teams, Zoom).
  • Excellent verbal and written communication skills with a professional, empathetic, and patient-centric approach.
  • Ability to multitask, manage time effectively, and work independently in a production-driven environment.
  • Strong attention to detail and documentation accuracy.
  • Must be comfortable working via video conferencing as required by leadership.
  • Remote Work Requirements

    • Dedicated, private, distraction-free workspace.

  • High-speed, hardwired internet connection required (DSL, Cable, or Fiber only) :
  • Download : 15 Mbps minimum
  • Upload : 5 Mbps minimum
  • Ping : Maximum 30 ms
  • Dial-up, satellite, Wi-Fi only, or cellular connections are  not acceptable .
  • Must use a surge protector with network line protection for company-issued equipment.
  • Employer provides computer, technology, and equipment; candidate must provide internet service.

    • If you are interested, please contact Chin Yang at A-Line Staffing.

    586-323-4194 | cyang@alinestaffing.com

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    Remote Care Coordinator • Houston, TX, US

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