Field Operations Manager

Job Description

Job Description

Description :

Title : Field Operations Manager

Location : Remote-Chicago, IL

Travel : 30-40 %

About Ice Solutions :

Ice Solutions is a nationwide leader in snow and ice management and was founded on nearly three decades of facility maintenance expertise and a mission to raise the bar in winter safety.

Headquartered in Omaha, NE, we deliver smarter, eco-minded de-icing solutions through our flagship product, ARCTIC ARMOR™—engineered for precision, tested in real-world conditions, and trusted to protect people, properties, and the planet. Serving both residential customers and commercial clients nationwide, Ice Solutions provides reliable, consistent, and sustainable ice control designed to reduce winter risk and keep every surface safe and accessible.

We are seeking a motivated Field Operations Manager to oversee operations within our Chicago, IL territory. This role focuses on managing day-to-day field operations, building strong client relationships, and ensuring the consistent production and delivery of our ARCTIC ARMOR™ product. You will be responsible for coordinating equipment upkeep, ordering and managing inventory, and supporting safe, efficient, and reliable service across residential and commercial clients.

The ideal candidate brings experience in operations management or field leadership, with strong organizational skills and a proven ability to balance client needs with operational demands. You thrive in a fast-paced environment, excel at building trusted relationships, and take ownership in ensuring both teams and equipment perform at the highest level to deliver safe, sustainable solutions to our customers.

Key Responsibilities :

• Oversee daily field operations within the assigned territory, ensuring efficiency, safety, and alignment with company standards.
• Manage client relationships by serving as the primary point of contact, addressing concerns, and ensuring high levels of customer satisfaction.
• Coordinate production and delivery of ARCTIC ARMOR™ products to residential and commercial clients, ensuring quality and timeliness.
• Maintain equipment and vehicles by scheduling routine upkeep, troubleshooting issues, and coordinating necessary repairs.
• Monitor and manage inventory levels, including ordering, receiving, and tracking stock to ensure consistent availability of products.
• Support and lead field staff by providing direction, training, and accountability to achieve performance goals.
• Ensure compliance with safety protocols, environmental standards, and company policies during all field operations.
• Track operational performance and provide regular reporting to leadership on production, service levels, and client satisfaction.

Other Responsibilities :

Requirements :

Minimum Qualifications :

Preferred Qualifications :

Computer Skills :

Benefits :

At ICE, we strive to provide you with a comprehensive and valuable benefits package as an important part of your overall compensation. Our affordable and competitive benefits include :

Why Join Ice Solution :

At Ice Solutions, we value leadership, innovation, and attention to detail. As part of our team, you’ll have the opportunity to work with a company that cares about its clients and employees, while enjoying the freedom to grow professionally in a dynamic and supportive environment.

EEO / AA / Vets / ADA