Site Reliability Engineering Manager

Overview

The Wikimedia Foundation is looking for an Engineering Manager to join our SRE team, reporting to the Director of Site Reliability Engineering. As Engineering Manager, you will be responsible for supporting the engineers developing our infrastructure and supporting the services that depend on it, used by hundreds of millions of people around the world.

Candidates must be available for critical meetings and synchronous work between UTC-6 to UTC-3 time zones.

Responsibilities

• Managing one to two globally distributed teams within Wikimedia's Site Reliability Engineering organization
• Providing guidance, mentorship, and support to ensure the team\'s effectiveness and growth
• Working with team members to set individual performance goals, and supporting them in meeting and evolving their goals and career path
• Recruiting, hiring, and helping onboard new team members
• Triaging incoming workload, maintaining focus on priorities, and setting realistic expectations for both peers and team members
• Coordinating and communicating with other members of the Wikimedia product & engineering teams on relevant projects, executing complex projects and contributing to the organizational strategy
• Continuously developing the roadmap of the team in alignment with other SRE and Product & Technology teams, and helping to draft and execute the team's annual and quarterly plans
• Project managing new and existing initiatives
• Leading the definition, refinement, and execution of the processes through which the team manages and performs work
• Leading incident response, diagnosis, and follow-up on system alerts and outages across Wikimedia's production infrastructure
• Be part of 24 / 7 on-call rotation to handle escalations and provide support for teams to resolve issues
• Facilitating the definition and establishment of Service Level Indicators and Objectives with service owners and stakeholders

Qualifications

Qualities

Nice to have

About the Wikimedia Foundation

The Wikimedia Foundation is the nonprofit organization that operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge freely. We host Wikipedia and the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive.

The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive donations from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

Note

Equal opportunity statement and other details are preserved from the original description, including a commitment to diversity and inclusion.

The Wikimedia Foundation is a remote-first organization with staff members including contractors based 40+ countries. Salaries at the Wikimedia Foundation are set in a way that is competitive, equitable, and consistent with our values and culture. The anticipated annual pay range for applicants based within the United States is US$132,439 to US$208,378, with pay determined by location and other factors. For applicants located outside the US, the pay range will be adjusted to the country of hire. We neither ask for nor take into consideration the salary history of applicants. The compensation for a successful applicant will be based on their skills, experience and location.

Please note that we are currently able to hire in the following countries : Australia, Austria, Bangladesh, Belgium, Brazil, Canada, Colombia, Costa Rica, Croatia, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Ghana, Greece, India, Indonesia, Ireland, Israel, Italy, Kenya, Mexico, Netherlands, Nigeria, Peru, Poland, Singapore, South Africa, Spain, Sweden, Switzerland, Uganda, United Kingdom, United States of America and Uruguay. Our non-US employees are hired through a local third party Employer of Record (EOR).

We periodically review this list to streamline to ensure alignment with our hiring requirements.

All applicants can reach out to their recruiter to understand more about the specific pay range for their location during the interview process.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at recruiting@wikimedia.org or +1 (415) 839-6885.

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