Customer Support Technician II

A company is looking for a Customer Support Technician II (Remote).

Key Responsibilities

Provide second layer support for customer repair issues that require advanced troubleshooting

Interact with other departments to resolve complex customer issues and maintain good customer relations

Manage daily objectives set by management and assist with repeat service issues

Required Qualifications

Graduation from an accredited four-year college or university

Three to five years of telecommunications support center experience preferred

Three to five years of telecommunications and repair experience preferred

Cisco Certification CCNP preferred with 3 to 5 years' experience at the ISP level

Any equivalent combination of education and experience will be considered