Fleet Manager - New York Boroughs

Who We Are :

Ride Health removes the transportation barriers that keep our most vulnerable populations from accessing health care. Ride Health partners with healthcare organizations and transportation providers to strengthen enterprise transportation programs and drive intelligent transitions of care. We blend technology and data with a human approach to break down access barriers and solve some of the biggest transportation challenges that care coordinators, providers, and payers face. Our platform maps out each patient’s unique needs and preferences for the best ride experience across clinical and social needs, ensuring greater access, improved efficiencies, lower costs, and better outcomes.

Who We’re Hiring :

As the Fleet Manager for New York , you will be a core member of the Ride Health Fleet Management team. Through successfully managing relationships with our partnered non-emergency medical transportation (NEMT) providers—including the drivers and vehicles within their fleets dedicated to our clients’ programs—you will have an immediate impact on the availability of healthcare services for older adults and people with disabilities. As you collaborate with key stakeholders to meet client and internal requirements, policies, and procedures, you will be providing these vulnerable populations with the freedom and convenience of reliable, safe transportation. Success in this position will require exceptional communication skills, attention to detail, and creative problem-solving.

Responsibilities :

• Field responsibilities include transportation provider relationship management, training, and quality assurance monitoring; client relationship management at client offices and program locations; and onsite emergency incident presence.
• Manage in the field to personally respond to any incidents and interact with drivers and vehicles. This is a hybrid position that will require in-office presence when interfacing with clients.
• Maintain departmental compliance with company policies, recordkeeping, and procedures. Ensure departmental adherence to all applicable Federal, State, Local, DOT, and OSHA regulations.
• Maintain accurate records of driver rosters and performance, as well as fleet vehicles, including all preventive maintenance, inspections, and repairs.
• Ensure vehicles meet NEMT standards for accessibility, safety, and passenger comfort, including regular inspections and adherence to wheelchair securement protocols.
• Collaborate with other managers or staff members to formulate and implement policies, procedures, goals, or objectives.
• Proactively communicate key findings and updates from site visits, meetings, or incidents to relevant stakeholders.
• Monitor operations to ensure that partner NEMT providers comply with administrative policies and procedures, safety rules, and government regulations.
• Establish situational procedures for issues that impact fleet performance, such as emergency maintenance, driver shortages, and service disruptions.
• Promote a culture of safety, compliance, and customer care aligned with NEMT and PACE program standards.

Requirements

Benefits

Ride Health complies with regulations to verify employment eligibility through E-Verify. All recruitment and hiring communications from Ride Health will be conducted via a valid ‘@ridehealth.com’ email address. Please disregard any messages from other domains as they are unauthorized and not affiliated with Ride Health. Ride Health is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind : Ride Health is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Ride Health are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and / or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Ride Health will not tolerate discrimination or harassment based on any of these characteristics, and strictly complies with the Civil Rights Act Title VI and Title VII Civil Rights Requirements.