Technical Support Specialist

Russell TobinMemphis, TN, US

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Title : Technical Support Specialist I

Location : Memphis TN 38103

Duration : 12+ Months

Shift : 7–4, 8–5, or 9–6 CST

Description :

The main function of a Help Desk Specialist is to provide technical assistance to computer system users.
A typical technical help desk specialist is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location.

Job Responsibilities :

Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity

May install software or perform hardware testing remotely

Enter commands and observe system functioning to verify correct operations and detect errors

Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities

Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support

Qualifications :

Associate's degree in computer related field or equivalent training required

0-2 years experience required

Verbal and written communication skills, problem solving skills, customer service and interpersonal skills

Basic ability to work independently and manage one's time

Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software

Training :

8–5 CST for approximately a month. After training, the schedule can be 7–4, 8–5, or 9–6 CST, depending.

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Technical Support Specialist • Memphis, TN, US

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