Engagement Lead, Managed Services

Job Description

Job Description

Passion Driven. Purpose Guided. Our People Make the Difference.

Why Neocol?

Neocol helps the world's most innovative subscription companies solve their most pressing initiatives to ignite outpaced subscription performance. As the largest pure-play Salesforce Summit Partner specifically dedicated to the subscription economy, Neocol has created repeatable playbooks and assets that empower transformation at the highest level.

Day in the Life of an Engagement Lead on the Managed Services Team :

As an Engagement Lead on the Managed Services Team, you will clearly articulate client business requirements for our subscription-based clients. You'll be analyzing business data, goals, objectives and needs and making recommendations and changes to improve our customers' experience.

• Lead the 'Customer Readiness' phase (with support from other resources as required)
• Work collaboratively with our Solution Leads & Consultants in delivering SOW's
• Serve as the Customer's primary point of contact and first-level escalation point
• Manage the engagement scope, schedule, issues / risks and budget
• Prepare status report / progress report each week and leads status meetings with the Customer
• Facilitate resourcing & forecasting
• Lead internal and external stand-up meetings
• Oversee timelines and team progress
• Ensure overall success of engagement (escalations, project health, etc.)
• Understand the client's changing needs and update the plan accordingly
• Maintain service excellence and ensure that customers are achieving the goals they were looking to achieve when they purchased the service
• Foster strong relationships with clients to create trusted partnerships and ability to identify areas for further account expansion
• Facilitate discussions with Client stakeholders in order to understand and document requirements and business processes
• Gain alignment and approval of requirements & acceptance criteria while managing user stories throughout the duration of their lifecycle
• Serve as a liaison between technical teams and business stakeholders
• Facilitate solution demonstrations (sprint and final demo's) efficiently
• Support solution documentation and end-user training
• Support the broader delivery team in the execution of change management and quality assurance
• Occasional travel may be required as part of this position's responsibilities

Our Core Values in Action

Required Qualifications

Preferred Qualifications

A Foundation Built on a Solid Culture

Compensation is More than Salary

Please note :

Neocol is an equal opportunity employer. Neocol does not discriminate against any employee or applicant because of race, religion, sex, sexual orientation, age, national origin, ancestry, disability, arrest or conviction record, marital status, military service or any other characteristic protected by applicable local, state or federal law and reasonably accommodates applicants and employees as required by applicable law.