Customer Service Specialist

Customer Service Specialist

LHH is seeking an experienced Customer Service Specialist to join a dynamic logistics team in Lawrence, IN. This is a temp-to-hire opportunity offering competitive pay and a stable weekday schedule.

Key Responsibilities :

• Manage customer accounts from order placement through delivery.
• Process orders, cancellations, and changes with accuracy and attention to detail.
• Verify inventory levels, shipment details, pricing, and delivery timelines.
• Communicate effectively with domestic and international customers via phone, email, and online chat.
• Address and resolve customer concerns with professionalism and urgency.
• Maintain detailed records of customer interactions, inquiries, and complaints.
• Collaborate with internal teams to ensure smooth order fulfillment and customer satisfaction.
• Assist with incoming calls, credit issues, and office coverage during holidays (excluding Thanksgiving and Christmas Day).

Required Skills & Qualifications :

Pay Details : $24.00 to $26.00 per hour