Customer Relations Specialist

Job Description

Job Description

Location : Allendale, NJ (Onsite)

• ???? Salary : $51,000–$55,000 per year
• ???? Schedule : Monday–Friday, 8 : 00 AM – 4 : 30 PM (40 hours / week)

Overview

We are seeking a detail-oriented and customer-focused professional to join our team as a Customer Relations Specialist . This role is pivotal in ensuring seamless communication across departments, maintaining customer satisfaction, and supporting operational efficiency through proactive coordination and problem-solving.

Key Responsibilities

Customer Engagement & Support

Build and maintain strong, trust-based relationships with customers through open and responsive communication.

Identify and assess customer needs to ensure high levels of satisfaction.

Handle customer complaints with professionalism and follow through to resolution.

Order & Supply Chain Coordination

Execute customer orders from receipt through entry into the ERP system, including price review and delivery scheduling.

Analyze open orders, forecasts, and shipping requirements to ensure timely fulfillment.

Collaborate with purchasing to confirm component availability for order execution and quoting.

Cross-Functional Communication

Maintain clear communication between departments to align production plans with customer delivery expectations.

Update and manage purchase orders, pricing, and revision changes in the ERP system.

Shipping & Documentation

Manage shipping schedules and documentation, ensuring timely pickups and accurate records.

Prepare responses to routine customer inquiries and correspondence.

Team Collaboration & Training

Support the onboarding and training of Customer Relations Associates.

Foster a collaborative team environment that promotes engagement and shared ownership of daily initiatives.

Compliance & Confidentiality

Uphold confidentiality in all aspects of customer, vendor, and staff information.

Adhere to company policies and procedures, including those outlined in the Quality Management System (QMS).

Qualifications

Prior experience in customer service, order management, or supply chain coordination preferred.

Strong communication and problem-solving skills.

Proficiency with ERP systems and Microsoft Office Suite.

Ability to work independently and collaboratively in a fast-paced environment.

Pay Details : $51,000.00 to $55,000.00 per year

Search managed by : Tracy Galarza

Equal Opportunity Employer / Veterans / Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and / or security clearance requirements, including, as applicable :

Massachusetts Candidates Only : It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.