System Engineer 3 - Telecommunications REPOST

WHO WE ARE

This position is eligible for a hybrid (both remote and onsite) telework arrangement. Candidate's permanent residence must be in Minnesota or Wisconsin.

We are the Metropolitan Council, the regional government for the seven-county Twin Cities metropolitan area. We plan 30 years ahead for the future of the metropolitan area and provide regional transportation, wastewater, and housing services. More information about us on our website.

We are committed to supporting a diverse workforce that reflects the communities we serve.

Information Services is the central IT department supporting all divisions of the Metropolitan Council. Our 140 team members provide technology, practices, and innovative solutions that enable the Council's core services.

How your work would contribute to our organization and the Twin Cities region :

The Systems Engineer 3 - Telecommunications is a senior-level position responsible for all aspects of the Council's enterprise computing systems, including planning, testing, implementation, and support. The ideal candidate will have system administration experience in Microsoft Azure, On-premises (On-Prem) infrastructure, and automation. The position will work as part of a team, designing, building, integrating, and supporting systems that meet the METC technology needs. This position will solve problems at a high level and use their extensive knowledge to help set the future direction of the network systems at the Metropolitan Council.

The starting salary will be based on the selected candidate's experience, skills, education, and internal salary equity, and includes a generous benefits package.

What you would do in this job

Key Responsibilities :

System Administration & Maintenance

• Configure, install, and maintain Mitel phone systems, including MiVoice Business, MiCollab, and MiContact Center.
• Monitor system performance and ensure high availability of telephony services.
• Apply firmware updates, patches, and software upgrades as needed.

Typical daily tasks :

Manage : User accounts, call flows, auto attendants, and voicemail configurations.

Configure : Desk phones, call center changes (Mitel ACD, Contact Center Client, Mitel CCM Web reports, Mitel IVR changes and enhancements, including voice recordings), ASD agent changes as needed, ASC call recording adds, moves, and changes, and talk-a-phone configurations.

Support : Talk-a-phones, onboarding new users with Teams phones, Mitel, and all call center applications, updating Active Directory phone numbers, and Mitel phone system adds, moves, and changes.

Support & Troubleshooting

Security & Compliance

a routine basis.

Integration & Optimization

Training & Documentation

What education and experience are required for this job (minimum qualifications)

Any of the following combinations of experience designing, installing, operating, and troubleshooting Mitel telephone operating systems and completed education (degree field in the following majors : Telephone Systems Administration, Systems Engineering and Design, Systems Security, or a related field) :

What additional skills and experience would be helpful in this job (desired qualifications) :

What knowledge, skills, and abilities should have :

What you can expect from us :

More about why you should join us!

Additional information

Union / Grade : AFSCME

Grade : I

FLSA Status : Exempt

Safety Sensitive : No

What your work environment would be :

You would perform your work in a standard office setting. Work may sometimes require travel between your primary work site and other sites.

What steps the recruitment process involves :

1. We review your minimum qualifications.

2. We rate your education and experience.

3. We conduct a structured panel interview.

4. We conduct a selection interview.

Once you have successfully completed the steps above, then :

If you are new to the Metropolitan Council, you must pass a drug test (safety-sensitive positions only) and a background check, which verifies education, employment, and criminal history. A driving record check and / or physical may be conducted if applicable to the job. If you have a criminal conviction, you do not automatically fail. The Metropolitan Council considers felony, gross misdemeanor, and misdemeanor convictions on a case-by-case basis, based on whether they relate to the job and whether the candidate has demonstrated adequate rehabilitation.

If you are already an employee of the Metropolitan Council, you must pass a drug test (if moving from a non-safety sensitive position to a safety sensitive position). A criminal background check is required if the job you're applying for is safety sensitive, is a supervisory or management job, is in the Finance, Information Services, Audit, or Human Resources departments, or has access to financial records, files / databases, cash, vouchers, or transit fare cards. A driving record check and / or physical may be conducted if applicable to the position.

IMPORTANT : If you make a false statement or withhold information, you may be barred from job consideration.

The Metropolitan Council is an Equal Opportunity, Affirmative Action, and veteran-friendly employer. The Council is committed to a workforce that reflects the diversity of the region and strongly encourages persons of color, members of the LGBTQ community, individuals with disabilities, women, and veterans to apply.

If you have a disability that requires accommodation during the selection process, please email HR-OCCHealth@metc.state.mn.us .