Collections Professional

As an NRG employee, we encourage you to take charge of your career and development journey. We invite you to explore exciting opportunities across our businesses. You'll find that our dynamic work environment provides variety and challenge. Your growth is key to our ongoing success-take the lead in shaping your career development, goals and future!

Who We're Looking For :

Collections Specialists utilize strong communication and negotiation skills to resolve delinquent customer balances. They represent the company with a high standard of professionalismtopositively impact the Customer Experience.We are looking for individuals that are able to use conflict management and problem-solving skills to find a solution that benefits our customers and our company.

Essential Functions / Responsibilities :

• Process and update customer payment methods.
• Reinstate customer accounts that have been disconnected due to non-payment.
• Assist customers in finding unique solutions, bringing the customer to 100% satisfaction with the company, and resolving any outstanding balance.
• Build and maintain a positive customer relationship in every interaction - manage all customer issues and escalations within the outlined scope.
• Engage with fellow employees to successfully identify problem areas and resolve urgent needs.

What will make you successful :

Minimum Requirements :

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M / F / Vet / Disability. Level, Title and / or Salary may be adjusted based on the applicant's experience or skills.

Official description on file with Talent.