Collections specialistKēSTA I.T. • Midvale, UT, US
Collections specialist
KēSTA I.T. • Midvale, UT, US
job_description.job_card.variable_days_ago
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- serp_jobs.job_card.full_time
- serp_jobs.job_card.permanent
job_description.job_card.job_descriptionThis is a full-time position with a typical schedule of either Monday through Friday or Tuesday through Saturday, from 9 : 30 a.m. to 6 : 00 p.m. High school diploma or GED equivalent is required, along with experience in customer service or collections, preferably within the financial sector. Demonstrated ability to negotiate and secure commitments while providing excellent service to customers. Strong verbal and written communication skills with the capacity to be firm yet professional and clear. Proficiency in common computer programs, including Microsoft Office Suite (Word, Excel) and other PC skills. A solid understanding of consumer credit, various loan products (including small business loans), and related financial processes. Ability to prioritize and organize a demanding workload while working autonomously. Demonstrated knowledge of regulatory requirements and the ability to maintain professionalism when dealing with customers, legal representatives, and third parties.
Job Description
Job Description
Come Build, Disrupt and Thrive!
KēSTA I.T. is seeking a Collections Specialist.
Role Summary :
We are seeking a proactive and skilled professional to join our team as a Collections Specialist. The ideal candidate will be adept at communicating with customers to resolve account-related matters and manage repayment plans. This role requires a professional and ethical approach to financial management, focusing on respectful communication and adherence to legal standards. This position may require field work.
Core Responsibilities :
- Negotiate and finalize payment commitments, including full settlements and flexible repayment schedules, with clients to resolve account status issues.
- Engage with customers by phone to discuss account status, identify reasons for late payments, and establish clear paths to resolution.
- Document all interactions and account updates accurately in the company's computer system.
- Utilize advanced skip tracing methods and perform due diligence to ensure all activities remain compliant with federal regulations.
- Explain the potential consequences of non-payment while maintaining a helpful and professional demeanor.
- Adhere strictly to all state and federal debt collection laws, including the Fair Debt Collection Practices Act and relevant bankruptcy laws.
- Work independently to organize and prioritize daily tasks to meet deadlines and departmental goals.
- Carry out other assigned tasks as needed to support business operations.
Schedule & Availability :
Required Skills & Qualifications :
About KēSTA I.T. :
KēSTA I.T. is a premier Utah based technical staffing and consulting services firm. We specialize in temporary and permanent placement of software, hardware, network, cloud, CRM / ERP, data, end user support, web, and executive / leadership based positions on a full time and consulting basis. If you're interested in a role where top performance is rewarded, personal time is valued, and excellence is demanded at every level, we want to talk to you today!
Where do you want to go? We've got the keys! ~ KēSTA I.T.
http : / / www.kestait.com
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