Director of Customer ExperienceVirtualVocations • Rockville, Maryland, United States
Director of Customer Experience
VirtualVocations • Rockville, Maryland, United States
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A company is looking for a Director of Customer Experience.
Key Responsibilities
Build a customer-obsessed culture and design exceptional experiences across all interactions and channels
Lead a global CX organization, ensuring operational excellence and efficiency in customer support
Drive cross-functional alignment and leverage data to inform strategy and enhance customer experiences
Required Qualifications
Extensive experience in leading and scaling large CX organizations in complex environments
Proven track record of deploying AI and automation to improve support operations
Strong financial and operational acumen with experience in budget management and scaling models
Experience leading functions across multiple product lines and customer types
Passion for developing leadership teams and fostering a high-performing culture
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Director Of Customer Experience • Rockville, Maryland, United States
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