Guest Experience Specialist

Additional Information

Job Number

25159957

Job Category Rooms

& Guest Services Operations

Location

Courtyard by Marriott Chicago Lincolnshire, 505

Milwaukee Avenue, Lincolnshire, Illinois, United States, 60069 VIEW

ON MAP

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Pay Range : $18.02 - $18.76 / hour

Tip Eligible : Y

POSITION SUMMARY

Our jobs

aren’t just about giving guests a smooth check-in and check-out.

Instead, we want to build and experience that is memorable and

unique. Our Guest Experience Specialists take the initiative to

deliver a wide range of services that guide guests through their

entire stay. Their role goes beyond the traditional front desk to

take ownership of the guest experience in the main areas of the

hotel with a “guest first” mindset. They are empowered to move

about their space and do what needs to be done. Whether processing

operational needs, addressing guest requests, completing reports,

delivering quality meals, or sharing the highlights of the local

area, the Guest Experience Specialist makes transactions feel like

part of the experience.

No matter what position you are in, there are a few things that are

critical to success – creating a safe work place, following company

policies and procedures, maintaining confidentiality, protecting

company assets, upholding quality standards, and ensuring your

uniform, personal appearance, and communications are professional.

Guest Experience Specialists will be on their feet and moving

around (stand, sit, or walk for an extended time) and taking a

hands-on approach to work (move, lift, carry, push, pull, and place

objects weighing less than or equal to 25 pounds without

assistance; reach overhead and below the knees, including bending,

twisting, pulling, and stooping). Doing all these things well (and

other reasonable job duties as requested) is critical for Guest

Experience Specialists – to get it right for our guests and our

business each and every time.

PREFERRED QUALIFICATIONS

Education :

High school diploma or G.E.D. equivalent.

Related Work Experience : No related work experience.

Supervisory Experience : No supervisory experience.

License or Certification : None

At Marriott

International, we are dedicated to being an equal opportunity

employer, welcoming all and providing access to opportunity. We

actively foster an environment where the unique backgrounds of our

associates are valued and celebrated. Our greatest strength lies in

the rich blend of culture, talent, and experiences of our

associates. We are committed to non-discrimination on any protected

basis, including disability, veteran status, or other basis

protected by applicable law.

We’re proud to

offer a wide range of benefits designed to support you and your

family, enrich your wellbeing, empower your career, and spark new

adventures. Benefits eligibility and options may vary depending on

employment status, position and location. Click here to learn more.

At Courtyard, we’re passionate about better

serving the needs of travelers everywhere. It’s what inspired us to

create the first hotel designed specifically for business

travelers, and it’s why the Courtyard experience today empowers our

guests, no matter the purpose of their trip. We’re looking for

achievers who are passionate about providing a guest experience

that goes above and beyond, enjoy being part of a small yet

ambitious team, and love learning how to always improve – all while

having fun.

In joining

Courtyard, you join a portfolio of brands with Marriott

International. Be where you can do your best

work,​ begin your purpose,

belong to an amazing global​ team,

and  become the best version of

you.