Luxury Customer Service Specialist

We're looking for a  professional, highly organized, and career-focused individual  to join our team at  TraxNYC , one of New York City's most established custom jewelry brands located in the heart of the Diamond District. This is a full-time, in-person role suited for someone who understands the standards of luxury service, is comfortable navigating high expectations, and thrives on delivering calm, efficient solutions in a fast-paced environment.

Check out our Team & Workspace here : https : / / youtube.com / shorts / xcxOSrydUdw

As a  Luxury Jewelry Customer Service Specialist , you'll be responsible for supporting our clients at every stage of their journey — from answering inquiries and tracking orders to managing feedback and protecting client satisfaction. You'll work closely with our  sales team  to convert inbound interest into revenue opportunities and flag qualified leads. You'll also play a key role in  maintaining our online reputation , responding to reviews, and helping to resolve any client concerns with professionalism and urgency.

Just as important : you'll be expected to  proactively communicate recurring issues, client trends, or operational bottlenecks to direct managers  so that we can continuously improve how we serve customers. We're looking for someone who doesn't just react, but observes, reports, and helps us move forward.

Key Responsibilities :

• Respond to customer inquiries via phone and email with clarity, professionalism, and urgency
• Provide accurate updates on orders, custom production timelines, and shipping
• Manage return and repair requests from intake to resolution
• Collaborate with the  sales team  to pass along leads and client opportunities
• Monitor and respond to online reviews and customer feedback
• Proactively  reach out to dissatisfied clients  to resolve issues before they escalate
• Identify client concerns or recurring issues and  report them directly to management
• Keep accurate internal records using CRM platforms and project tracking tools
• Ensure every customer interaction reflects the high standards of the TraxNYC brand

What We're Looking For :

Compensation & Schedule :

Perks & Benefits :

If you're serious about luxury service, take pride in your professionalism, and want to grow your career within a brand that values clarity, structure, and excellence — we want to hear from you.

Check out our social media below

Instagram : https : / / www.instagram.com / traxnyc /

TikTok : https : / / www.tiktok.com / @traxnyc

YouTube : https : / / www.youtube.com / @TraxNYCDiamondJewelry

Facebook : https : / / www.facebook.com / traxnyc

Twitter / X : https : / / x.com / TraxNYC

Job Type : Part-time

Pay : $18.00 - $25.00 per hour

Expected hours : 24 – 50 per week

Benefits :

Ability to Commute :

Work Location : In person