Call Center Operations Shift Supervisor - Full Time (Tropicana Atlantic City)

Job Description

Job Duties

• Responsible for supervising the daily operations of the call center department including hiring, training, counseling, and scheduling staff.
• Assists with the issuance of comps to rated players.
• Assists with the coordination of receipts and cancellations of reservations.
• Responsible for the input of premium player comp requests and premium customer reservations.
• Coordinates and resolves customer inquiries and complaints.
• Promotes outstanding customer service.
• Ensures staff provides Family Style Service at all times.
• May perform other duties as assigned.

Minimum Qualifications

Compensation & Benefits :

$21.00 per hour

Paid Time Off, 401(k), Medical, Dental, Vision, Life & Disability Insurance Benefits for union positions are subject to Collective Bargaining Agreement