Director, Professional Services

OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync. Learn about OpenGov's mission to power more effective and accountable government and the vision of high-performance government for every community at O penGov.com .

Job Summary :

The Director of Professional Services (Permitting & Licensing) will be responsible for managing a group of project managers and implementation experts for OpenGov. This role will ensure that the projects within their profile are deployed on-time, on-budget, and with high customer satisfaction by working with project managers to accurately forecast and deliver projects and by working with implementation analysts / consultants to deliver quality configuration, training, testing, and user acceptance. In addition, this role will be responsible for serving as an executive sponsor on projects within their portfolio.

Responsibilities :

Lead a team that achieves results and delivers intended, measurable outcomes for the business and our customers.

Lead project managers with operational excellence that drives predictability

Manage P&L for portfolio profitability

Enable project managers with the necessary tools and skills to set scope, timeline, and deliverables to ensure a successful deployment for multiple customers

Enable implementation analysts / consultants with the necessary tools and skills to effectively identify needs, configure and test solutions, and train customers

Ensure proper resource planning

Build strong cross-functional and customer relationships

Inspire and persuade team to buy into overall company vision and deliver high quality of customer satisfaction

Produce key customer references through high quality of delivery

Establish command and control of project delivery both internally and externally when projects are escalated

Partner with cross-functional teams to gather required resources in order to set appropriate expectations with internal and external stakeholders

Participate in the sales process as needed to ensure proper scoping and resourcing

Support Statement of Work and Change Order creation and approvals as needed

Identify early signs of project and customer risk and devise appropriate risk response strategies to help the teams move the projects forward

Serve in an executive sponsor role and travel to customer sites to solidify customer relationships and ensure projects remain on track

Assist in enhancing OpenGov's methodology of project delivery

Drive project forecasting and efficiency gains during implementation to ensure customers realize time to value as quickly as possible

Act like an owner-navigate business challenges and opportunities to deliver productive outcomes and achievement of goals; demonstrate commitment to the organizational mission, vision, and culture

Requirements and Preferred Experience :

Minimum of 5 years or equivalent experience leading professional services delivery teams in a SaaS environment and managing P&L

Experience with portfolio forecasting, resource allocation, capacity planning

Strong aptitude to learn domain and products

Extra strong analytical thinking, strong system perspective and diligent process analysis skills

Strong initiative, innovative thinking skills, and ability to analyze details and translate into "big picture" view

Ability to adapt to a rapidly changing product and respond strategically to customer needs

Experience building high- performing teams : focusing on cultivating top-notch talent and taking swift action to performance manage underperformers, while encouraging trust, collaboration, and a productive work environment

Technical aptitude and proficiency with project management tools (Rocketlane preferred), CRM tools (Salesforce), and professional services operations

Experience with risk mitigation, management, and handling escalations

Executive presence in internal and external presentations / communications with C-level management

Experience with government processes, protocols, and use cases applicable to our software is a strong plus

$170k - $190k

On target ranges above include base plus a portion of variable compensation that is earned based on company and individual performance.

The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate's geographical location.

Why OpenGov?

A Mission That Matters.

At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to change, and strengthens public trust. Some people say this is boring. We think it's the core of our democracy.

Opportunity to Innovate

The next great wave of innovation is unfolding with AI, and it will impact everything-from the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We've touched 2,000 communities so far, and we're just getting started.

A Team of Passionate, Driven People

This isn't your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status quo. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Buenos Aires, Chicago, Dubuque, Plano, and Pune.

A Place to Make Your Mark

We pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within.

Benefits That Work for You

Enjoy an award-winning workplace with the benefits to match, including :

Comprehensive healthcare options for individuals and families

Flexible vacation policy and paid company holidays

401(k) with company match (USA only)

Paid parental leave, wellness stipends, and HSA contributions

Professional development and growth opportunities

A collaborative office environment with weekly catered lunches

Compensation Range : $170K - $190K

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