Talent.com
Senior Customer Success Manager

Senior Customer Success Manager

PacvueChicago, IL, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Senior Customer Success Manager

Pacvue is the leading software suite for eCommerce advertising, sales, and intelligence. We help some of the world's largest brands grow their business on Amazon, Walmart, Instacart, and other marketplaces and work with sellers and agencies of all sizes to help them compete in the constantly changing world of online retail. Our mission is to empower teams to win in the future of eCommerce, and we do it by building first-to-market technology, solving complex problems with our customers, and bringing expertise, collaboration, and innovation to our work every single day.

We are seeking a Senior Customer Success Manager who excels in guiding Commerce customers at every stage of their journey, ensuring they maximize product usage. As a customer advocate, this role resolves complex issues, introduces new offerings, and identifies avenues for growth within client accounts. Proficient in driving enhancements from customer feedback, this individual also mentors peers while effectively communicating customer needs to shape product strategy. Keeping abreast of evolving eCommerce trends and systems is a natural part of their commitment to delivering exceptional service.

Responsibilities :

  • Advise customers on optimal product usage across their journey stages, from onboarding to advocacy.
  • Act as the customer's advocate in resolving escalated troubleshooting and product usage cases.
  • Introduce new products / services to customers, highlighting their potential value.
  • Handle clients of varying complexity levels, identifying growth opportunities and proposing upsells.
  • Identify trends in customer feedback, communicating product improvements and quality of life enhancements.
  • Effectively communicate customer needs to influence product prioritization and engage with executive-level stakeholders for strategic product usage consultation.
  • Identify new data points to enhance customer insights and provide practical feedback to peers and management for SOP revisions.
  • Create, revise, and adhere to project plans and roadmaps, understanding eCommerce strategies for revenue generation, upsell potential, and the nuances of company products.
  • Stay updated on the latest updates to Amazon backend systems and emerging eCommerce trends.

Skills & Qualifications :

  • 4-5+ years of managing Amazon Sponsored Ads campaigns and strategy at a brand / manufacturer or at an agency
  • 2+ years of managing Amazon DSP campaigns and strategy highly preferred
  • 2+ years of experience managing other ecommerce advertising channels (Walmart, Target, Instacart, etc..) preferred
  • Analytical mindset with the ability to interpret Amazon performance metrics, particularly through Amazon Marketing Cloud, to help generate actionable insights
  • Strong communication skills to influence product decisions and engage with stakeholders at all levels.
  • Proficiency in utilizing CRM systems to generate reports on account management metrics.
  • Ability to provide insights for SOP revisions based on evolving business needs and industry trends.
  • Capacity to manage projects, timelines, and division of responsibilities effectively.
  • In-depth understanding of eCommerce strategies, product nuances, Amazon backend systems, and industry trends.
  • Benefits :

  • Unlimited Paid Time Off
  • Paid Holidays and Floating Holidays
  • Medical, Dental, Vision, FSA / HSA, Life Insurance and Pet Insurance
  • 401k with Employer Match
  • Take up to 2 Days of Paid Time Off to Volunteer with a 501c Organization
  • Paid Parental Leave
  • The annual base salary range for this position is $95,000 - $105,000. The actual salary will vary depending on the applicant's experience, skills, and abilities as well as internal equity and market data for their location. This position is also eligible for an additional annual bonus compensation through one of Pacvue's highly attractive incentive plans, full details will be provided during the recruitment process.

    Pacvue is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

    serp_jobs.job_alerts.create_a_job

    Senior Manager Customer • Chicago, IL, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Principal Customer Success Manager

    Principal Customer Success Manager

    VirtualVocationsNaperville, Illinois, United States
    serp_jobs.job_card.full_time
    A company is looking for a Principal Customer Success Manager in the Enterprise Segment.Key Responsibilities Develop trusted advisor relationships with C-suite and executive customers to maximize...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Senior Director of Client Success

    Senior Director of Client Success

    VirtualVocationsNaperville, Illinois, United States
    serp_jobs.job_card.full_time
    A company is looking for a Senior Director of Client Success.Key Responsibilities Manage daily and weekly activities, pipelines, forecasts, and closed deals to ensure account retention and upsell...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Senior Customer Success Manager

    Senior Customer Success Manager

    HealthJoyChicago, IL, US
    serp_jobs.job_card.full_time
    Senior Customer Success Manager.Let's keep things simple : we're a talented, hard-working and compassionate team driving towards a mission that impacts every single one of us - even you!.Healthcare ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Senior Manager, Customer Success

    Senior Manager, Customer Success

    VirtualVocationsNaperville, Illinois, United States
    serp_jobs.job_card.full_time
    A company is looking for a Senior Manager, Mid-Market Customer Success.Key Responsibilities Hire, coach, and develop a high-performing Mid-Market Customer Success team Lead a team of 6-8 CSMs to...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Manager of Mid-Market Customer Success

    Manager of Mid-Market Customer Success

    VirtualVocationsNaperville, Illinois, United States
    serp_jobs.job_card.full_time
    A company is looking for a Manager of Mid-Market Customer Success.Key Responsibilities Lead and mentor a team of Mid-Market Customer Success Managers to drive retention and expansion outcomes De...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Senior Manager, Customer Success

    Senior Manager, Customer Success

    ThoughtSpotChicago, IL, US
    serp_jobs.job_card.full_time
    Senior Manager Of Customer Success.ThoughtSpot is redefining business intelligence through AI-driven insights, and Customer Success is at the heart of that transformation.As a Senior Manager of Cus...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Senior Customer Success Manager

    Senior Customer Success Manager

    VirtualVocationsChicago, Illinois, United States
    serp_jobs.job_card.full_time
    A company is looking for a Senior Customer Success Manager to drive customer loyalty and satisfaction in the home service sector. Key Responsibilities Build and maintain strong relationships with ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Senior Customer Success Manager, Service Provider

    Senior Customer Success Manager, Service Provider

    RelativityChicago, IL, United States
    serp_jobs.job_card.full_time
    The Service Provider Customer Success Management Team supports our partners in meeting their goals using the Relativity suite of products. The team guides overall value and product adoption based on...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Senior Principal Customer Success

    Senior Principal Customer Success

    VirtualVocationsGary, Indiana, United States
    serp_jobs.job_card.full_time
    A company is looking for a Senior Principal - Customer Success, Strategic Accounts.Key Responsibilities Build and maintain trusted relationships with C-suite and senior executives to position the...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Customer Success Manager

    Customer Success Manager

    VirtualVocationsGary, Indiana, United States
    serp_jobs.job_card.full_time
    A company is looking for a Customer Success Manager to manage customer accounts and drive satisfaction and renewals.Key Responsibilities : Manage a portfolio of customer accounts, focusing on enga...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Senior Customer Support Manager

    Senior Customer Support Manager

    VirtualVocationsNaperville, Illinois, United States
    serp_jobs.job_card.full_time
    A company is looking for a Senior Manager of Customer Support to oversee and enhance customer service operations.Key Responsibilities Develop and implement customer support strategies and process...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Enterprise Customer Success Manager

    Enterprise Customer Success Manager

    VirtualVocationsLincolnwood, Illinois, United States
    serp_jobs.job_card.full_time
    A company is looking for a Senior Customer Success Manager, Enterprise.Key Responsibilities Develop trusted advisor relationships with customers, ensuring maximum value from the solution Collabo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Strategic Customer Success Manager

    Strategic Customer Success Manager

    VirtualVocationsGary, Indiana, United States
    serp_jobs.job_card.full_time
    A company is looking for a Strategic Customer Success Manager.Key Responsibilities Drive business impact by managing accounts and contributing to revenue growth and customer retention Develop an...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Customer Success Account Manager

    Customer Success Account Manager

    VirtualVocationsGary, Indiana, United States
    serp_jobs.job_card.full_time
    A company is looking for a Customer Success Account Manager.Key Responsibilities Manage a portfolio of accounts to drive customer engagement and renewal outcomes Achieve financial targets and ma...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Senior Client Success Director

    Senior Client Success Director

    VirtualVocationsNaperville, Illinois, United States
    serp_jobs.job_card.full_time
    Key Responsibilities Implements strategies for building client relationships and driving revenue growth Establishes and maintains strong client relationships through regular communication Ident...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Client Success Manager

    Client Success Manager

    VirtualVocationsNaperville, Illinois, United States
    serp_jobs.job_card.full_time
    A company is looking for a Client Success Manager, Integrated Security.Key Responsibilities Act as a strategic partner and subject matter expert for clients, advising on solution architecture and...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Junior Customer Success Manager

    Junior Customer Success Manager

    VirtualVocationsNaperville, Illinois, United States
    serp_jobs.job_card.full_time
    A company is looking for a Junior Customer Success Manager (API).Key Responsibilities Build and maintain strong relationships with key stakeholders as a trusted advisor Understand customer goals...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Director of Customer Success

    Director of Customer Success

    VirtualVocationsNaperville, Illinois, United States
    serp_jobs.job_card.full_time
    A company is looking for a Director of Customer Success, West.Key Responsibilities Build, mentor, and lead a high-performing Customer Success team Cultivate strategic partnerships with customers...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30